How to insert Knowledge Article link in Catalog item

[anchal]

Hi All,

I have to add Knowledge Article link under Catalog Item. 

Please suggest, how can i achieve.

Thanks in advance!

Regards

Anchal

[Harsh Vardhan]

quick question

how are you getting knowledge article?if i see the above convesation you have hard corded the link?

you only want to update that one article to the requested RITM.

[anchal]

Hi Harshvardhan,

My requirement is  that for particular knowledge article should get attached for particular item.

Example: If i have 4 catalog item like Application, desktop, software, hardware. And for every item knowledge article has created. So, i want when i create request for "application" then particular knowledge article for that item should get attached.

Please suggest.

Regards

Anchal

[Harsh Vardhan]

if i check your above script

you have mentioned

if(g_form.getValue('cat_item') == 'Apple iPad 3') {

this condition will not going to fulfill because g_form.getValue('cat_item') will always give you the sysid of the item and you are comparing with name . instead of passing the name kindly compare with the "Apple iPad 3" catalog item sys_id.

[anchal]

Hi Harshvardhan,

Thanks for your quick response!

I got my solution. I used sys_ID of catalog item instead of name.

Regards

Anchal

[Harsh Vardhan · Accepted solution]

Glad it worked.

if i answered you , kindly mark the answer correct and close this thread..