How to integrate ServiceNow with Outlook Calendar?

[Johannes Mweli]

Hi ServiceNow Community Developers

I have the following use case that I need to implement – I would like to integrate ServiceNow with Microsoft Outlook so that when a change request is scheduled the details of the change appear in Outlook as a scheduled meeting. For instance, the short description from the change request will appear as a meeting Title. The Planned start date and Planned end date from the change request will appear as Start time and End time respectively in Outlook.

Would you guys please advise if this is something that is possible to accomplish in ServiceNow.

Thanks,

Johannes

[Robbie · Accepted solution]

Hi @Johannes Mweli,

This is absolutely possible. Have you seen the 'Calander Integration' docs/notes? See below for high-level details, but essentially from a standard email notification, you can leverage the 'change.calendar.integration' email template to pass and integrate into Outlook (or other) calendars.

Take a peek at the email template 'change.calendar.integration' and look to use this (or similar/customised version suitable for your needs)

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.

Thanks, Robbie

High level docs: https://docs.servicenow.com/bundle/washingtondc-platform-administration/page/administer/notification...

Email template 'Message text': similar to the following:

BEGIN:VCALENDAR
PRODID:-//Service-now.com//Outlook 11.0
MIMEDIR//EN
VERSION:2.0
METHOD:PUBLISH
BEGIN:VEVENT
ATTENDEE;ROLE=REQ-PARTICIPANT;RSVP=TRUE:MAILTO:${to}
ORGANIZER:MAILTO:${from}
FREEBUSY;FBTYPE=FREE
DTSTART:${dtstart}
DTEND:${dtend}
LOCATION:${location}
TRANSP:OPAQUE
SEQUENCE:${sys_mod_count}
UID:${uid}
DTSTAMP:${dtstamp}
DESCRIPTION:${description}
SUMMARY:${summary}
PRIORITY:${priority}
X-MICROSOFT-CDO-IMPORTANCE:${priority}
STATUS:CONFIRMED
CLASS:PUBLIC
END:VEVENT
END:VCALENDAR

[Johannes Mweli]

Thanks Robbie, this works exactly like I wanted it to. You have saved the day for me.

Johannes

[Robbie]

Haha - No worries at all @Johannes Mweli - Happy to help. We've all been there. Have a great day.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Kudos.


Thanks, Robbie

[Amit Pandey]

Hi @Johannes Mweli 

Pls check this-

https://www.servicenow.com/community/developer-forum/outlook-integration-get-calendar-availability-f...

Regards,

Amit