How to integrate third party Application with servicenow?

[Chandra18]

Hello Expert,

I want to integrate Third party App with Servicenow where Third party app will be sent the user name/sys_id/email and application name. After this a record (Example incident ) will be created in Servicenow for the same user which receive from third party application. then survey link will be sent to third party application as a response. 

ServiceNow : Recommend to use Scripted Rest APIs Receive request from Third application and response with survey link It is mandatory to receive a unique identifier (email recommended) from end-user and the application name from Third party app

Third party Application(s) Mandatory to send unique identifier from end-user (email recommended) and application name to ServiceNow When receiving a response from ServiceNow – Third party Application needs to open user’s web browser and the survey link

Please guide me, How can we acheive this if can provide me the code that will be very helpful for me.


Thank You so much in advance.

[Mark Manders]

Create an inbound email flow and handle it form there. 

Email integrations are very easy to set up, but are also very depending on everything being correct. No way of queueing/failovers.

You are sending an email, why are you saying recommend to use scripted rest api's... that is the best way to do it, but you were talking about sending an email, which has nothing to do with scripted rest api's.

[Chandra18]

Hi @Mark Manders , 

It is not receive email it will receive the data of user and application. 

In third party application there is a button, when it will click it will trigger the API call to create a record for the same user in servicenow after that survey link will we send to third party application. 

[dhirennotani]

Hi @Chandra18 ,

Can you please share the name of the 3rd party app that you want to integrate with?

Thanks

[Chandra18]

Hi @dhirennotani,

Sales Hub+