How to integrate third party Application with servicenow?

[Chandra18]

Hello Expert,

I want to integrate Third party App with Servicenow where Third party app will be sent the user name/sys_id/email and application name. After this a record (Example incident ) will be created in Servicenow for the same user which receive from third party application. then survey link will be sent to third party application as a response. 

ServiceNow : Recommend to use Scripted Rest APIs Receive request from Third application and response with survey link It is mandatory to receive a unique identifier (email recommended) from end-user and the application name from Third party app

Third party Application(s) Mandatory to send unique identifier from end-user (email recommended) and application name to ServiceNow When receiving a response from ServiceNow – Third party Application needs to open user’s web browser and the survey link

Please guide me, How can we acheive this if can provide me the code that will be very helpful for me.


Thank You so much in advance.

[Mathieu Lepoutr]

Dear @Chandra18 

Your use case involves complex bi-directional data flow between ServiceNow and a third-party app. While Scripted REST APIs can handle this, managing the integration logic, ensuring data consistency, and handling errors might become challenging.

You might want to explore a tool like Exalate, which simplifies such integrations. It supports advanced mapping and workflow customization without requiring you to write and maintain all the code yourself. Exalate could streamline both the record creation and survey response exchange processes.

Thank you.

Kind regards,
Mathieu Lepoutre