How to make a field readOnly and mandatory together in client script?

[Glenn9]

Hi ,

I wanted to make a field 'due_date mandatory an read only in new state. So i written client script as needed but the field is only getting mandatory not read only in new state but went we open an existing problem field becomes both mandatory and read only. There are more conditions also for the field to be readonly it is there in the code. But the problem prevails in the New state.

Attaching the code written in client script.

Thanks in Advance.

Thanks,

Glenn

function onLoad() {
//    Type appropriate comment here, and begin script below
	var cdt = g_form.getValue('opened_at'); //First Date/Time field
	var dttype = 'day'; //this can be day, hour, minute, second. By default it will return seconds.

	var ajax = new GlideAjax('ClientDateTimeUtils');
	ajax.addParam('sysparm_name','getDateTimeBeforeNow');
	ajax.addParam('sysparm_fdt', cdt);
	ajax.addParam('sysparm_difftype', dttype);
	ajax.getXML(doSomething);

	function doSomething(response){
		var answer = response.responseXML.documentElement.getAttribute("answer");
		if(answer < 14){
			if(!g_user.hasRole('problem_manager')){
				g_form.setReadOnly('due_date',true);
			}
		}
		g_form.setMandatory('due_date',true);
	}
   
}

[Mark Roethof]

Hi there,

The due_date field, is that in all cases filled? If it's not filled, and you are making it mandatory, then it will not get read-only.

I would think, that if the answer < 14 and you don't have the problem_manager role, the field should always be read-only? So why then also setting mandatory?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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[Sagar Pagar]

Hi,

Try this logic,

// if state is new (assume 1 is back end value for new state) and due_date field is empty ie. null.

    if(state == '1'){
        if(due_date == ''){
            g_form.setMandatory('due_date','true');    
        }
        else{
            g_form.setMandatory('due_date','true');
            g_form.setReadOnly('due_date','true');    
        }
    }

Hope this will clear your doubts,

Regards,

Sagar Pagar

[Mark Roethof]

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Mark Roethof]

Hi there,

Did this solve your question? Or do we need to follow-up on this?

Please mark this answer as correct if it solves your question. This will help others who are looking for a similar solution. Also marking this answer as correct takes the post of the unsolved list.
Thanks.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

---

LinkedIn
Community article list