How to make a survey on custom table?

[Karthik Reddy T]

Hi All,

I want to make a survey on   a custom table with below inputs.

How was your overall experience? 1-10

How would you rate our performance? Scoring 1-10

What, if anything would you like to change about our process?

Comment Box.

Any one can help me out

[sb1186]

You can specify conditions when you would want this survey to trigger to the Opened By user using the Condition filters, again on the Survey Conditions form itself, e.g. if you would want to send it out as soon as the Incident is resolved or closed, etc.:

PS: Mark this answer as Correct if it solved your query or hit Like/Helpful depending upon the usefulness of the response.

Regards

Supriya Bisht

[Karthik Reddy T]

Hi Supriya Bisht,

It was working fine.

Have a small question.

How we can add a survey to the service portal?

[lSurya 24 · Accepted solution]

Hello Karthik,

In jakarta and istanbul, you have "my survey" widget which will show list of all surveys which are assigned to the end user in the service portal

[antin_s]

Hi Karthik,

Please remember that the Legacy Survey doesn't work on Service Portal, but Assessment will work.

Thanks

Antin

[Rajesh Mushke]

Hi Karhik,

Same procedure for both Custom table and system tables,

here is the procedure :

To configure conditions for a specific survey:

1. Navigate to the appropriate location for your version:
   • Eureka release or later: Survey Management > Legacy Administration > Survey Properties
   • Dublin release or earlier: Survey > Administration > Survey Properties
2. Make sure that the Enable the enhanced task survey capabilities property is enabled (Yes).
3. Navigate to the appropriate location for your version:
   • Eureka release or later: Survey Management > Legacy Administration > Survey Conditions
   • Dublin release or earlier: Survey > Administration > Survey Conditions
4. Mark the survey conditions as Active (true) for the surveys you want to send.
5. If you want a custom survey, build one in the survey master with a list of questions, using the procedures in Creating a Survey. Otherwise, go to the next step.
6. Navigate to the Survey Conditions module again and click New.
7. Define the survey conditions that generate survey requests automatically for a specific survey (see table).

Field	Description
Type	Select whether a survey or survey wizard is sent when conditions are met. Requires Survey Wizard plugin.
Survey	Select the survey to send.
Random survey	Select this check box to generate random surveys. If you enabled random surveys you must provide a percentage of randomization.
Percent random	Select the percent of randomization. This percentage is not exact, but a close estimate. To view the logic behind this, see the task survey events business rule.
Active	Select the check box to enable this survey condition.
Table	Select the database table for the task survey you have selected. Note: The list shows only tables and database views that are in the same scope as the survey condition (starting with the Fuji release).
User Field	Select a value from the pop-up list that contains the user reference in the table you have selected. The platform uses this value to identify the recipient of the survey.
Order	Type the sequence in which this survey condition should run. If multiple conditions are met, then the conditions run in the order specified here, from lowest to highest.
Repeat interval	Enter the number of days to wait before sending a survey of the same type to the same user. The value in this field overrides the value in the survey interval property in the Survey Properties module.
Description	Type a unique description of this condition that makes it easy to identify.
Condition	Build a condition using the condition builder to isolate specific tasks that will generate this survey. The condition builder is case-sensitive. For example, if the condition is [Keywords] [are] [Email], the system ignores records that contain the keyword email.

Refer : Legacy:Survey Conditions - ServiceNow Wiki