How to make chat available based on the time in schedule

[RiyazAhamed]

Hi All,

I am new to service-now, I have a doubt. I need to make the chat button available for the customer between specific time based on the time mentioned in schedule like"5|Mo-Fr 0730-1800|IN" how to do that.

Thanks

[xylitoli]

I used a GlideAjax call to check if the chat is available according to the schedule and then returned the needed values for opening the chat to the client.

Note 1: using the group of the chat queue record is not necessary, you can find your own way of querying the correct record

Note 2: constructing the ajax response was done in another function

/**

   * Checks if the current time is in the schedule of the current assignment group's chat queue.

   *

   * @param group_id Group sys_id.

   * @return Chat queue sys_id and name

   */

checkChatQueueSchedule : function (group_id) {

     var queue_info_arr = [];

     var queue = new GlideRecord('chat_queue');

     queue.addQuery('assignment_group', group_id.toString());

     queue.query();

   //Query chat queue records with the specified group id

     if(queue.next()) {

         //Grap the schedule id from the chat queue

           var queue_schedule = queue.schedule.sys_id.toString();

         //Make a new schedule

           var schedule = new GlideSchedule(queue_schedule);

           //Construct a new glidedatetime object with the current time 

           var dt = new GlideDateTime();

           dt.setDisplayValue(gs.nowDateTime());

         //Check, if the datetime is in the given schedule

           if(schedule.isInSchedule(dt)) {

               //Return queue id and name

                 queue_info_arr.push(queue.sys_id.toString());

                 queue_info_arr.push(queue.name.toString());

                 return queue_info_arr;

           }

           else {

                 return "";

           }

     }

     else {

           return "";

     }

},

Then in the client you can do your normal ajax handling magic and then with the help of jQuery.

Note 3: construct the ajax call as you would in any other place and place the code below into the response handling callback function

Note 4: give the chat action/button/other element an id...helps a bit

Note 5: remember to set "style = display: none;" for the chat element, so by default it is not shown

//Grap the values from the ajax response

var chat_queue_id = group_values[0].getAttribute("value");

var chat_queue_name = group_values[0].getAttribute("display");

if(chat_queue_id != "" && chat_queue_name != "") {

     //With jQuery grap the "chat button" element

     var chat_btn = jQuery("#chat_element_id");

   //Give it a onclick function with the correct queue id and name

     chat_btn.click(function(){

           CustomEvent.fire(LiveEvents.LIVE_EVENT, LiveEvents.LIVE_WINDOW_JOIN_QUEUE_QUERY, chat_queue_id, chat_queue_name); return false;

     });

     //Set the button visible

     chat_btn.show();

}

[marcelo_moreli]

Create a script include to do that validation (GlideSystem - ServiceNow Wiki will help you), make it client callable, so you call the script on the conditions of the button (UI Action), add the condition javascript:yourFunction(), and that's it.

Thanks,

[zica]

HI Jani Luostarinen , Riyas Ahamed

I have been tasked to change the color of the chat in red when it is not in the schedule business period and green when it is.

Riyas Ahamed :

Have you achieved to complete your task ? If yes, Could you provide me further information please ? (I am beginner, Screenshots will be helpful )

Jani Luostarinen

Where exactly Should I paste the script above ? Can you give me more details please ?

I already have the schedule and I am getting the same message than solutioner now 's in his post.

I look forward to your reply, Thank you very much.

Kind regards,

ZA