How to make field mandatory on incident form

[kumaraj]

Hi All,

I have a requirement mentioned below, could someone help me to achieve it.

Right now Category field and subcategory fields are not mandatory.

when we make category/subcategory fields mandatory by Client script/UI Policy even then  the user is able to resolve incident bypassing mandatory fields. Now I was told that remove the mandatory tag from both the fields and create a BR which can perform below:

Requirement: If someone tries to update state field then 

if(current.state.changesTo('Resolved/In progress/On hold') && current.category || current.subcategory =='')

then system should abort the action with a message that please category and subcategory filed.

This BR should also prevent updating state when user trying to update by sending email or via service portal. (This is main requirement)  

Thank you

[Upender Kumar]

In UI Action try below

function resolveIncident(){
	//Set the 'Incident state' and 'State' values to 'Resolved', and display mandatory fields
if(g_form.getValue('category')=='' || g_form.getValue('subcategory')==''){
alert('Fill Category or Subcategory');
return false;
}

	g_form.setValue('incident_state', 6);
	g_form.setValue('state', 6);
	g_form.setValue('resolved_by', g_user.userID);
	
	gsftSubmit(null, g_form.getFormElement(), 'resolve_incident'); //MUST call the 'Action name' set in this UI Action
}

[Ajeet Kumar]

Hi Upendra,

Thank you for you time and suggestion.

If we make changes in UI action then Incident can be resolved via service portal(We have an Resolve button on SP) and also via email State can be updated, so we are looking for BR.

Below script is also not working as I guess it is aborting the action, so the rest code is not run. Still I have to reload to get state from Resolve to In Progress.

gs.addErrorMessage("your message here");
current.setAbortAction(true);
var url = gs.generateURL(current.getTableName(), current.sys_id);
gs.setRedirect(url);

One more thing, where are we getting the below circled message, i do not see it in "Resolve" UI action

[Voona Rohila]

Hi Kumaraj

Use On Submit client script

[Ajeet Kumar]

Hi Rohila,

I used that but it does not prevent when someone updating state via email or service portal and therefore we need BR.

We can use data policy but it will impact on other import as well.

[Upender Kumar]

Try below

gs.addErrorMessage("your message here");
current.setAbortAction(true);
var url = gs.generateURL(current.getTableName(), current.sys_id);
gs.setRedirect(url);