Resolved! How to create RITM through script ?
How to create RITM through script ?
Forum Posts
Resolved! Workflow Approval User should be set to the manager
Hi, I am working on a workflow where the manager of the user the request is for should become the approver. In the workflow, I have added an 'Approval - User' and in the approver's section under advanced I added a line that sets the answer to the use...
Resolved! How to confirm is asset is received by the requestor or not
When a request item task is complete (ie remote access), I want to be able to configure the workflow to send an email to the requester telling them that the task is complete, that they should test it and then reply by clicking on one of two links in ...
Resolved! What is the scoping phase of release management?
Hello experts! I am having a problem defining the scoping phase of release management. Can you please tell me what is the definition as ServiceNow? best regard. senon
How to align check box and single line text in service catalog
Hi, Is there a way to align the checkbox and a single line text next to each other as per the below screenshot in Service Catalog form. Thanks.
Resolved! How to end the user session
There are two instances A and B. When a user submits the request in instance A, they get admin access in instance B(through REST webservice). Admin access is auto revoked(through REST webservice) after 2 hours. However admin access still remains sinc...
Resolved! How to attach article on RITM or SCTASK based on catalog item
Hi Community, How we can attach the articles automatically on RITM or SCTASK form related link based on catalog item. How can we achieve this can you please any one help me on this. Thanks in Advance, Harsha Reddy
Resolved! How can I update a field in Knowledge Article without checkout?
Dear SN Community, I have the Versioning Plugin (com.snc.knowledge_advanced) installed, but I want to be able to update the valid_to field without checking the article out. I found this: https://docs.servicenow.com/bundle/rome-servicenow-platform/pag...
Resolved! How to add User record fields in to Personalized List Columns ?
Hi Team, I have created a few text fields in the User record form to get user location and department, Company details from Azure to ServiceNow. ( Existing Location, Department, and Company look-up fields are not working as we have separate tables i...
How to populate Breach Time to the Incident List view
Hi ALL, I want to show SLA breach time which is on Task SLAs table to the incident list view. can anyone please help me with this. Thanks & regards, Vrushali
Reassignment Count in incident management
Hi, What is the Reassignment count in Incident Management for meant for? I assume that it is a count of number of occurences when the assignment group changes for an incident. However, I see that Reassignment count is greater than 0 for those inciden...
How to add hyperlink in business rule so that incident number should come with link in activity
need the incident number should come with hyperlink in activity
Icon not showing in service portal
Icon added to catalog item is not showing in service portal. but the image added is showing up as icon on service portal. How to make the Icon added to catalog item shows' up as icon in service portal
Knowledge Blocks Vs Knowledge Articals
Hi, 1. Please provide the details of Knowledge Articles Vs Knowledge Blocks 2. While creating Knowledge Blocks, there is a filed "Knowledge Base" selection. Means, Is that knowledge Block is useful for only that Knowledge Base? Please let me know. ...
Need to show info message alert when record is new & existing record is opened (only for the first time)
Greetings! I got a requirement that an Info message should only be visible when a new record is opened or an existing record is opened for the first time. Info message is visible even after clicking on a UI action again and again. (Need to make it wo...
