I have a business rule that runs on the incident table, basically blocks ITIL users from seeing incidents not assigned to their group. I just run into a problem thou, if a user from Team A is a caller on an incident that is assigned to Team B for ful...
Hello everyone I've been having some issues on auto populating a user id from a name reference. The table that I have been using is the sys_user. I have the variables in a variable set and the names of the variables are empl_name and the one for the ...
Hello, Our line managers fill out a Power BI Form for new starters which generates an email to various systems including ServiceNow to inform of new starter. We have an inbound action script setup to create a New starter request on ServiceNow populat...
On the Incident form, when I start to type in the name of a Caller, the system brings up a list of users showing the name and email. Where is this list of fields (name + email) configured?
Hi Everyone, I have been creating an ui page where I am trying to select a change related to an incident and I am setting that change value in the incident form's caused by field. -How can I pass the dynamic query in the ui page ? -How to get the sy...
We have HTML type field, but its just showing the field name not HTML box as shown in below. kindly someone help here
Hello Experts, Limit number of emails that could be sent maximum per single event. When more than 200 emails are getting into sys_email due to the same action/event, all those emails must be put on hold and ServiceNow admin team should be notif...
I exported a VTB from DEV to QA, and when I went to check for the Board under the "Visual Task Boards" module in the left Navigator, the said board could not be found. But when I check the list of the boards in the QA instance via "vtb_board.list" in...
Hi All, The requirement is to auto populate CI location when a CI is populated through inbound email action i am able to populate the CI name in the field 'configuration item' but how to populate the CI's location in the location field when CI is p...
Hi Community We got the requirement from our Development Team to have new duration field added. Until there no Problem. The point is that they want 1 day = 8 hoursie: when a user enter 10 hours, SNOW display that as 1 day and 2 hours. But also that...
How can we get text from glidelist and populate that in the string field? Is it possible through GlideAjax and script include? If Yes, Please suggest me the solution.
We set up Assignment Lookup Rules to assign incidents to specific Assignment Groups based on different combinations of Category, Application, etc... The rules seem to work. But.. they are working not just when an incident is created, but also when th...
Can we cancel the running flow designer from background ? Like whenever the catalog request is deleted we have to cancel the flow designer.
Hi! My company is moving away from JIRA and implementing ServiceNow. A feature we used widely in JIRA was our ability to copy and paste images into the JIRA comments fields, which in part went out to the end-user in the form of an email along with a...
Hi All, I am trying to connect 2 PDI instances via update set for that first step is to create the update source so while creating it is throwing me an error saying password/uname issue. I am attaching the screenshot,here in the username and passwor...
