My client asked for this field (Interaction.queue) to show in Active Chat list in agent workspace. I added it to the columns. But then they are complaining that they are always empty. I checked all Interaction records and the Queue field are all empt...
Hi All, below is my requirement. based on operation i need to display info message like below 1) test1 2) test2 using add info message (i need to use single info message). Is it possible to get?
Hi all, I have an issue that when flow designer create AD accounts, sometime it fails with the error as below. A local error has occurredHRESULT: [8251] Stack Trace: at Microsoft.ActiveDirectory.Management.AdwsConnection.ThrowExceptionForErrorCode...
Hi all, How can I view the variables of a particular catalog item in list view? Thanks, Mallika
As the CMDB Manager/Admin, I need all relevant configured Principal CI classes to be visible to ITIL users under the navigation bar so that they can view and manage relevant data. Can anyone help me how to achieve this?
There is a requirement where when state is in New, I want to hide a particular related list
Hi, I have a scenario where if I get any value that doesn't exist in choice list (target table field is a choice list where label and field = ABC). The issue is how to set the target field value to the default value as 'ABC'. Please help me with this...
How to know the name of related list tab? I mean unique name
I have a requirement wherein i need to extract csv of location and send it to a third party endpoint available through REST message POST request upload. I suggested Export Sets but they require only though REST message. Could you please help me. I ha...
Hi, we are working on creation of incident from the virtual agent topic. We have created our custom field "Parent interaction" on incident and we would like to have this field populated with interaction, which is created automatically when user init...
Hi everyone, Can anyone suggest remediation to update stage in Requested item record via the Flow designer. Read lots of articles and ServiceNow support links followed every possible suggestion but Flow designer does not update the stage in Requested...
how to make the rejected comments visible to the requester in service portal as well as work notes? @Ankur Bawiskar @shloke04 @Mark Roethof @dvp @Anil Lande @Jaspal Singh @asifnoor
When we add an attachment to any of the catalog item from the portal it is showing me an alert. But when we are attaching the attachment from the try it after opening the cat item from the maintain item menu it is not showing the alert. We have to ...
Hi All, I have used the following filter in variable attributes for custom table field ref_auto_completer=AJAXTableCompleter,ref_ac_columns=u_group_approvers,ref_ac_columns_search=true,ref_ac_display_value=false My requirement is to di...
I like to open UI16 URL from an UI action in Agent workspace. I have a UI action "Create Security Incident" in an Incident form. By clicking the button it should redirect to Security Incident new record creation form in UI16. I used below line of cod...
