color incident field based on SLA/Aging
Hi All,We have a SLA running on our Servicenow, but there is no color coding in the incident field( color coding is on Priority field ).Can we color Incident field based on SLA and the aging ?
Forum Posts
Resolved! Issue with displaying middle initial
Hi all,I was able to import the middle initial from AD and place it in the Middle Name field in ServiceNow but the problem I am having is that when a user doesn't have a middle name, the sys_user.name adds an extra space between the first and last na...
Resolved! How can I export list of fields of form?
My goal is to see all the fields of a FORM (fields inherited from other TABLES also) in a spreadsheet. Actually I want to see all the attributes/fields which come OOB for Risk, Control, Policy etc at the form view level that is why I am trying to ext...
Resolved! How to enable/disable a catalog item in service portal page? Please explain in detail with steps and all the possible ways
How to enable/disable a catalog item in service portal page? Please explain in detail with steps and all the possible ways. 1) Please explain how to make the catalog item display in the service portal page? 2) Explain how to disable the catalog ite...
Restrict Non-Admins from changing the incident states to closed from list editor
I create ACL for restrict the state(closed) for non admins from list, But it's restricted like state field fully restricted, I want only remove closed state in incident list, I have attached the images, Please give any script for that. After that ...
Resolved! Is it possible to implement "Incident Communications Management" without Twilio for Madrid version of Servicenow?
Hi Experts, For implementing "Incident Communication Management" (ICM), Twilio account is necessary to prepare bridge calls and sending bulk SMS's. But, this Twilio is paid account. Is it possible to implement "Incident Communications Management" wi...
CMDB Computer - Difference between the fields 'OS Domain' and 'DNS Domain'?
On the Computer Table (cmdb_ci_computer) ServiceNow created an extra field "OS Domain". On the CMDB-Base table (cmdb_ci) there is already the field "DNS Domain". Is there a reason why the field "OS Domain" was explicitly created on the Computer Table...
Resolved! Auto populate catalog item field from client script
Hi All i'm trying to write a client script for a catalog item to populate a reference field, based on another reference field. Basically i want to take the selected user in the u_requested_for field, look up their computer from the cmdb_ci_computer t...
Resolved! How to populate users email when user name reference field is selected
Hello, I am looking for an easy way to autopopulate a users email whenever the user name is selected from a reference field (sys_user table). Is there an easy way to do this? Any suggestions are appreciated. Thanks
Giving an error message on submit if any field remains empty on Catalog item.
I tried to write a script to display error message if any fields are empty on submitting catalog item. function onSubmit() { if( g_form.getDisplayBox('company').value ==" '' || g_form.getDisplayBox('size').value ==" '' ) { g_form.addErrorMessage('Ple...
Adding additional information in an Approval request
Hi, I am trying to add extra information into the approval requests that are generated by our workflows. I am trying to add the Summary of requested items and the Comments through the Catalog Approval Request notification running on the ayaapproval_a...
Resolved! How to add filters in the Database View
Hi, I need to create a database view that will show all the applications, servers with middleware relationships. For this exercise I've added some views on the respective tables to pull the applications, middlewares, servers. But here comes an issue,...
Resolved! ATF: How to make 'Order Catalog Item' succesful if 'Order Now' button is renamed ?
Hello guys, I'm having an issue with the ATF, the catalog items that we are using in our company have a 'Submit' button instead of the default 'Order now' button, so this is causing my ATF tests to fail with a 'Order now button not found' error. I've...
Action not authorized on UI action override for New button
Hi Guys, I am trying to hide the "New" button on the reference look up pop up window based a condition. This popup is coming from the related list column reference look. In order to do that, I have created a new UI action of action name "sysverb_new...
Resolved! How do you get a list collectors value with onChange client script?
ver. London I have a List Collector on a catalog item. With settings: | Type specifications tab |List table [ A Table with a few items ] | Default Value tab |Variable attributes [ no_filter,glide_list ] I'm trying to do 2 things. Using an onChange c...