How to make field mandatory on incident form

[kumaraj]

Hi All,

I have a requirement mentioned below, could someone help me to achieve it.

Right now Category field and subcategory fields are not mandatory.

when we make category/subcategory fields mandatory by Client script/UI Policy even then  the user is able to resolve incident bypassing mandatory fields. Now I was told that remove the mandatory tag from both the fields and create a BR which can perform below:

Requirement: If someone tries to update state field then 

if(current.state.changesTo('Resolved/In progress/On hold') && current.category || current.subcategory =='')

then system should abort the action with a message that please category and subcategory filed.

This BR should also prevent updating state when user trying to update by sending email or via service portal. (This is main requirement)  

Thank you

[Upender Kumar]

or

gs.addErrorMessage("your message here");
current.setAbortAction(true);
gs.setRedirect(current);

[Onkar Pandav]

Try data policy option.

[kumaraj]

Hi Onnkar, Thank you for you time.

I first of all used Data policy, however It will restrict import set as well or data comin from any other means, so I was told not to use data policy.

Thank you

[Upender Kumar · Accepted solution]

	gs.addInfoMessage('Your message');
	current.state=previous.state;
	current.setAbortAction(true);

[Ajeet Kumar]

Hi Upendra,

I have implemented this as well but getting same issue, i need to reload it to get it previous state.

And how to get rid of the below circled message? any clue.