How to Make future catalog task & RITM read-only after 2nd catalog task in catalog item

Naresh_5120
Tera Contributor

Dear Community,

 

I have a catalog item , after submission of this , it generates total 5 catalog tasks, what i want is when the 2nd task short description of task " Agreed date completed" is closed, i want to make future catalog tasks and RITMs variables read only.

 

I have tried this through UI policy and catalog client script but its not working. Any guidance would be really helpful!

7 REPLIES 7

@Naresh_5120 

Hope you are doing good.

Did my reply answer your question?

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

 

I tried this but its not working. besides script include, do i have to separately write client script?

yashkamde
Tera Expert

I will Suggest Use Flow Designer,

Steps :- 
1) create the 5 cat tasks

2) look the record with short description "Agreed date completed"
3) Then use wait for condition and using data pill, If the look up record state is closed

4) Then make future cat tasks and RITM's read only by accessing ACL or triggering client scripts..

If you find this helpful mark this as helpful and also accept it as solution.