How to make mandatory more than one attachment (console view i want ) in client script ?

[Sai136]

script working in portal view ......

but console view if i attach one attachment it is allowing to submit ticket ,but requirement   is   2 attachment mandatory  

so that is not working in console view...

function onSubmit() {

//Type appropriate comment here, and begin script belo

if (g_form.getValue('request') == 'Job')
{
try {

var msg = 'Please attached the job template(s) required and the COE approval email ';

var attachments = document.getElementById('header_attachment_list_label');

// g_form.addInfoMessage("Attachment visibility: " + attachments.style.visibility + " attachment display: " + attachments.style.display);

if (attachments.style.visibility == 'hidden' || attachments.style.display == 'none') {
alert(msg);
return false;
}
}
// For Service Portal
catch (e) {
var count = getSCAttachmentCount();
if (count <=1)
{
alert(msg);
return false;
}
}

}

}

[Jaspal Singh]

Hi Sai,

Did you check link. It has something that should help. 

[Jaspal Singh]

If required replace you try block with below.

try {

var msg = 'Please attached the job template(s) required and the COE approval email ';

var proof = gel('sysparm_item_guid').value;
var rowcount=0;
var attachment = new GlideRecord("sys_attachment");
attachment.addQuery("table_name", "sc_cart_item");
attachment.addQuery("table_sys_id", proof);
attachment.query();
while (attachment.next()) {
rowcount++;
}
//alert("Row "+rowcount);
if(rowcount <= 2)
{
alert("More than 2 attachmens are required.");
return false; 
}
else
{
return true; 
}
}

[Sai136]

Hi Jaspal,

Thank you so much for your rply

i wrote this code still its not came ...if i attach any attachments always show More than 2 attachments are required

function onSubmit() {

//Type appropriate comment here, and begin script belo
if (g_form.getValue('request') == 'Job'){


var msg = 'Please attached the job template(s) required and the COE approval email ';

var proof = g_form.getUniqueValue();
var rowcount=0;
var attachment = new GlideRecord("sys_attachment");
attachment.addQuery("table_name", "sc_cart_item");
attachment.addQuery("table_sys_id", proof);
attachment.query();
while (attachment.next()) {
rowcount++;
}
//alert("Row "+rowcount);
if(rowcount <= 2)
{
alert("More than 2 attachmens are required.");
return false;
}
else
{
return true;
}
}

}

if i dint attach anything just clicked submit button it is showing this More than 2 attachmens are required.

and it wont work gel below so i used var proof = g_form.getUniqueValue();

and i want it should work both console and portal view.

gel('sysparm_item_guid').value;

[Jaspal Singh]

Is this for HR Cases or RITM?

For RITM: attachment.addQuery("table_name", "sc_cart_item");

For HR Cse: attachment.addQuery("table_name", "COE_Table_Name_here");