How to make variables in task view editable?

[lisaO]

Hi, i created a few variables for my catalog item which is supposed to be visible only in fulfiller view under a task. A fulfiller assigned to the request can fill up the variables when the task is assigned to them. However, when I test it out, i can't seem to modify the fields as they are all greyed-out. May I know what am i missing? Pls refer to the screenshot. THank you in advance

[Pooja Devkar]

Hello,

There will be a client script/UI policy which will make the Variables read only. Modify that such that It will not run for specific Catalog Item/Task.

Still try :

Yes, It is possible. You can write a client script like if user has role set field to writable else readable.

      var rqdrole = g_user.hasRole('RoleName');

       if (rqdrole){

              g_form.setReadonly('fieldname',false);

       }

Please mark correct & helpful; if it's useful to you.

Thanks & Regards,

Pooja Devkar

[lisaO]

Just an update on this question. As mentioned by Pooja and Mark above, indeed there is a global UI Policy which is making the variables read only at task level. I had to exclude this particular SR from using that global UI policy.

Thanks, guys!