How to make variables in task view editable?

lisaO · ‎04-30-2019

Hi, i created a few variables for my catalog item which is supposed to be visible only in fulfiller view under a task. A fulfiller assigned to the request can fill up the variables when the task is assigned to them. However, when I test it out, i can't seem to modify the fields as they are all greyed-out. May I know what am i missing? Pls refer to the screenshot. THank you in advance

Mark Roethof · ‎04-30-2019

Can you check if these variables are already read-only or set client side? For example, open the sc_task, look closely at the variables, are they going from short not read-only to read-only? Then something has been put in place to make these read-only, onLoad Client Script for example.

The write_roles field has nothing to do with security_admin. This is a field on the Variables form with which you can set (client side) permissions on the variables.

Is this only occurring for this sc_task or also others?

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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View solution in original post

Pooja Devkar · ‎05-15-2019

Hello,

There will be a client script/UI policy which will make the Variables read only. Modify that such that It will not run for specific Catalog Item/Task.

Still try :

Yes, It is possible. You can write a client script like if user has role set field to writable else readable.

var rqdrole = g_user.hasRole('RoleName');

if (rqdrole){

g_form.setReadonly('fieldname',false);

}

Please mark correct & helpful; if it's useful to you.

Thanks & Regards,

Pooja Devkar

lisaO · ‎06-03-2019

Just an update on this question. As mentioned by Pooja and Mark above, indeed there is a global UI Policy which is making the variables read only at task level. I had to exclude this particular SR from using that global UI policy.

Thanks, guys!