Hi, I would like to use contextual search as follows in a record producer:Show only catalog items with a specific query (all catalog items where 'Meta' starts with dwp)Show only knowledge articles from a specific knowledge baseHow can I achieve this?
Hello all,We have one requirement where we need to change column label for database view We have created 'Date Fix' field on the case table .Above field is visible on database view(u_user_cases), but in the database view we want label as 'Date-Fix'.I...
Hi, I have created a CAB definition and a schedule entry to create recurring CAB Meetings, I have scheduled the meets to occur every week on Tuesday at 9;30AM, and I have set the repeat unitl field to 1 year, but the system created the meeting for ju...
difference between reconciliation definition and data source precedence servicenow
how can i define which form view to use when the ritm or sctask from the workflow ? i have define some extra icons on the form view.
I'm implementing Outage management for a customer with a quite advanced process in this area, and I'm a bit puzzled about how to implement it in the best way using the existing functionality of the Services -> Service Offerings and the portal System ...
Hi Community, Im trying to get the value from the field and store it in the variable and reuse that variable in the script. Basically, In sys_email table there is field called body text i want that value to be use in the description of the incident w...
Hello, we are working towards using Advanced Work Assignment and the Service Operations Workspace. I understand that Agent Workspace is being deprecated so that is why we chose SOW over Agent Workspace, but to use AWA, the agent needs to set their st...
I have faced one interview question recently that create a script include with two functions f1 and f2 in which you have to find difference between created on and resolved fields .if you call function 2 in the background script and run then the diffe...
Hi friends, I am creating insert a record. When the user clicks the record will be created in the custom table. There is a reference field Instrument. function insertDetails(){var grInsert = new GlideRecord("u_details_data");grInsert.initialize()grIn...
How to create dynamic fields on a form?For example, There is a subflow field on the form and the subflow have 3 inputs. By gliding the flow input table we can show the inputs on the record through UI page. If one input field is not matching with any ...
Hello,I have a reference field on a service catalog item. It is a reference table that is tied to the users. Is there a way to make it so that I can have multiple entries in that field, or can only one be allowed? I want to use this field for a CC: f...
Hello Community, I am going through a tough request involving Universal Requests: When creating a primary ticket (can be either an Incident or a Requested Item) from a Universal Request (UR), if that UR is restricted (Restricted flag) then attachment...
Hello, me and my team are trying to utilize the transition condition for states in change models, in order to push change records from Scheduled to Implement automatically when the start date has passed. For that: we’ve created a change model that ha...
I hope I am asking this in the right forum. If I use the general search on the top right side of the ServiceNow window for Incidents and pick a random incident and open the incident. I can view all the work notes in that incident on the order they we...