Hello Team, We have a requirement to send a request with multiple attachments data ,when are try to hit request we got the below error:{"error":{"message":"com.glide.rest.domain.UserException: Rejected large REST payload with content-length=14376876 ...
Hi all,i have requirement to add managers approval for standard change request.Please help me in detail with minimum steps.Thank you.
One of the requirements a group would like to implement is how long a ticket has been waiting from creation to someone being assigned to it/first being helped. The only problem being they would like to see these in real time, not just until someone h...
Hello All, I have a requiremnet to remove the attachment icon from the service catalog UI. In portal we are able to remove it by checking the field on the service catalog "remove Attachment". But we are not able to figure it out on the UI side to rem...
Hi All, I would like to create a page in my Employee Center. Understand that the page content are manged by HTML/ CSS, etc. Is there a way to just create a page in Employee Center and called out the services catalog OR any drag and drop designer avai...
Hi All. I'm newvy in servicenow ITSM.Our team want to use e-mail and teams chat for creating and checking instances.E-mail setting is fine but i have some trouble with teams.I already make instance to notify incident creation. Please check image. Th...
Hi ,I have a before Business Rule on the table 'problem' with error msg displayed that prevents the change of state from 'open' to 'resolved' or 'closed' if the problem still have open tasks . There are no conditions based on the role or user in the ...
Hi Team, I have requirement to create email notification for assignment group member once SR task is assigned to them. But it should be allow to subscribed users whenever they needed. OOTB the notification preferences primary email is automatically e...
Hi All, We need to calculate the age of each RITM. How can we achieve this? Requirement is to show this data (age of each RITM) in Dashboard. Thank you..!!
Hi Experts, I want to set the instance default language to "British English (United Kingdom)". I could not find it in "System Localization" module. Please see below screenshot. Please tell what I need to do to set the language? Regards Ramandeep
Hello everyone,Would like to have expert advice what are the possible ways for below requirement. Customer Requirement:For Major Incident communication update, customer would like to use 'SMS' functionality using which system should send text message...
Hello all, I am trying to determine how I can utilize field dependency (or some other platform functionality) to make it so certain states appear on a requested item based on the catalog item requested. I have a very specific request which has requir...
Hi everyone.I have encountered an issue with an Inbound Action that moves email attachments to a target record. While I was able to successfully move attachments with Excel (.xlsx) files, I am facing difficulties when it comes to PowerPoint (.pptx) f...
Hello, User A has the Admin role who can see all the knowledge articles and catalog item in search field on Service portal. User B is end user and is not able to get the same search results as User A for instance User A gets 8010 results and for the ...
I have an offboarding workflow triggered by a catalog item.There is a variable in the form called "employee_name". I would to setup a task in my workflow if this user has an "itil" role.I can't seem to figure out how to get this information from the ...