Hello, I added a "Ship To Location" field to a catalog item, it auto-populates the requestor's location, but it does not automatically show the street address, city, state and zip code. Is there a way to get the requestor's full location address to ...
Hi, In the Documentation there is this paragraph : "Helps you to detect other scheduled changes that potentially conflict with the change based on a schedule or assignment. For example, if the same person is assigned to two or more changes at the sa...
@Dr Atul G- LNG @Maik Skoddow @Community Alums @Ankur Bawiskar @Sandeep Rajput or anyone please provide the below steps to implement Discovery set-up for Software discovery models How to set-up the software discovery using SCCM Integration for SAM...
Hello Experts,I want to implement the below scenario.Deactivate standard change template from the standard change catalog if it has been not used in the last 3 months as there is no change associated to it. Please help to implement the above with the...
Hello Experts, I want to implement the scenario to trigger a remainder notification in every 5 days when all the change task associated with a change request has been closed.what would be best practice to implement the above scenario . Please help.
Hi Team, We need to make additional details visible in esc portal to all users with empty roles, please suggest where we can check this, thank you.
Hi All, We are looking to create a standard change template for routine changes that don't require any approval, such as monthly server patching job. There would numerous CIs included in such a change. Is there an easy way to bring over the affecte...
Hello, we have UI action "Create task" on incident that opens UI page with mandatory fields. When user push OK, task is created and we use gs.addInfoMessage in the UI page to show information that the task was created. This works in classic UI, but n...
The email body looks like this:Assignment Team: Win_InfrastructureI would like to populate the assignment group. When I am trying to write the script in something like email.body, it is not taking the reference. Please suggest how to do it. I have m...
There is an catalog item field in Appointment Booking Service Configuration table. We are not able to insert/update Appointment Booking Service Configuration if that record producer is already using in other Appointment Booking Service COnfiguration ...
I have added a dot field - 'caller ID.Location' added to the Incident form. But the dot field is not being visible for non-admin users on the form until unless the field 'Caller Id' is populated. sys_user is the reference table for field caller ID. A...
Hello, a few days ago I created a custom theme, but I also created a theme in "Theme builder", suddenly in the instance the selected theme stopped showing and now that I go to the part where the themes are selected, the variants no longer appearand w...
Hi All,I have created the Connection & Credentials in ServiceNow for Jira Integrating. And While Creating the Flow Designer In Action 'Create issue', I am unbale to see the projects in Project Key field. Even though I have projects in my Jira board.C...
TeamGoing forward, we are planning to use ServiceNow agile development module instead of Jira. We need to have the Jira data related to stories, bugs into ServiceNow. It will be a ONE TIME ACTIVITY .We would like to know what would be the best way to...
Hi, I have a requirement in incident form where I have to stop user from adding those groups in assignment group field when there is no member present in that group. So, if group is not having members, then the value should get cleared from incident...
