Resolved! How to remove Support Options from Virtual Agent chat windoe?
How to remove Support Options from Virtual Agent chat windoew?
Forum Posts
Transform map for IBM Maximo
I am working on a project to migrate from IBM Maximo to Service Now . Need to know the mapping between the IBM Maximo and Service Now tables and fields . Is there a common document for the mapping between these two service tools for a standard tables...
Two level Approval in Emergency Change
I need two level of Approval in Emergency Change.The requirement is:1. When state change from New to Authorise. The first level of Approval should go to Change Management Group.Once change manager approves that, then the second level of Approval shou...
Conflict detection for manually added impacted Services /CIs
The conflict detection feature will identify any conflicts (e.g. blackout windows) configured on Application Services that are automatically brought into a change request as an impacted service/CI. For example, if there is a blackout on AppService1 a...
Resolved! Hide UI Action from the list view but not the related list
Hello Everyone, I need your help with a specific requirement which is: We have an UI action (New) that appears in two places for the (sc_task) table, First from the request item related list. Which is fine. Second in the list view of the (sc_t...
Resolved! How does the return part process work for transfer orders?
Hi, I am working on a form to make returning parts easier for some of our users. Essentially all they need to do is go to the form, select the work order task that has the part they need to return, select the service order part #, and the quantity of...
Resolved! Show Reference table Record producer variables on the form
Requirement - On the incident table, a record producer is in place, and I've implemented a formatter to display the variable editor on the incident form. Meanwhile, there's a field on the change table referring to the incident table. The goal is to s...
committed update set not showing the data in the Maintain items
Good morning, I created Catalog items, and captured in my update set in Dev instance. I moved it to ServiceNow Prod. I can see it is in the retrieved update set and showing as committed in Prod, however the Catalog item is not showing in Maintain It...
Resolved! Record producer You cannot edit this item here as it is checked out for editing in Catalog Builder
Hi,Record producer You cannot edit this item here as it is checked out for editing in Catalog BuilderWhile opening the Record producer i am getting this warning message.Please help me out how to fix this. Thanks,
Delete Activity comment log
I Want to delete the activity log from an incident and i followed the below steps to delete, still i could able to see the activity in incident. Attached is the screen shot which i need to delete.Right-click on the record and select Copy URL to Clipb...
How to get sys id of a flow triggered from a script of the sys_flow_context table
Hi community, I am triggering a flow(Flow Designer) using a script. Following it creates a record in sys_flow_context. Now, I need the sys_id of this particular record in the sys_flow_context table.The use case is, I would by gliding this record and ...
Warning in automated test framework
Resize observer loop completed with undelivered notifications.This error iam getting when I am trying to run Automated test framework.What is the issue?
My Prod instance opening very slow but my Dev and Test instances are working fine
Hi,My Prod instance opening very slow but my Dev and Test instances are working fine. I am not sure why my Prod instance is opening very slow it is taking at least 25 to 40 seconds to open the modules or records/ any thing in the instance level.But ...
GlideRecord Query with UI Macro
Hi All, I'm trying to implement a feature that allows the user to open a group chat with the assignment group members with the click of a button. I'm trying to query the sys_user_grmember table with the assignment group info on the ticket to get th...
Additional Comments and Work Notes Blank on Service Portal
We recently upgraded our instances to Vancouver and are now experiencing an issue with communication on the Service Portal. All comments (additional comments and work notes) show up "blank". We can see a comment was added but we can't see what that c...
