How to make visible New Incident tab in SOW for only users from IT department?

[asrsharma07]

Hi all, 

How can we make the 'New Incident' option visible only to users from the IT department? Is it possible to do so? Please refer to the screenshot below for better understanding.

Thanks

[HS4]

Hi @asrsharma07 ,

Yes, it is achievable. Please follow the below steps to implement it-

1. Navigate to table 'sys_ux_page_property;

2. Add filters: name=chrome_tab and page is Service Operations Workspace

3. Open the returned record

4. Update value field as following:

"condition": {
     "roles" : ["admin"], //array of allowed roles
     "tableDescription": {
              "table": "incident",
               "canCreate": true
                }
      }

If my answer helped you in any way, please then mark it as helpful or correct.

Thanks,