How to Map a Variable from Record Producer to a field on Incident form?

User177031 · ‎02-07-2019

HI All,

I am having a variable as 'Users Affected' (Values - Widespread, Large, Limited, Localized) on Record Producer and I want to map this to 'Impact' field on Incident form.

Widespread - Critical

Large - High

Limited - Medium

Localized - Low

Example - When User submit an Incident through record producer with Users Affected as 'Large', it should show as 'High' Impact on the Incident form.

Please help me to achieve this requirement.

- Thank you.

senthilvaithees · ‎02-07-2019

Write a script like this if(producer.user_affected=='large') current.impact ='high';

View solution in original post

User177031 · ‎02-07-2019

Hi Senthil,

Where do I need to write? and what type of script is this (Client Script/UI Policy)?

- Thank you.

senthilvaithees · ‎02-08-2019

Hi Sai,

Write the script in the script area present under 'what it will contain'. This area is used to transfer the values of the field from record producer to incident record field.

Refer this Link for further understanding

Ankittanwar · ‎03-02-2020

Hi paul ,

Can you please help me for the same on Impact , urgency , priority Field on incident form .

we want to map Variable value(Record producer ) into field ( Incident form ) .