How to remove Service portal approval rejection alert message "Comment cannot be reviewed by techni"

[sivakumar_raman]

Hi All,

In Service portal after clicking approval rejection button one blue alert message is coming over top of portal page which customer doesn't like and asking to remove those alerts highlighted in attached image. Please help me that where I can fix this alert message.

Thanks,

[Harish KM]

Hi @sivakumar_raman Please check below things

1.Business Rule on Approval Table

2. Approval widget

[Community Alums]

Hi, 

You can check the gs.addInfoMessage() is added somewhere in your code OR check the business rules which are triggering at that time which contains gs.addInfoMessage(). If present you can remove that.

Thanks

Sarthak

[Harshanubhutee · Accepted solution]

Hello @sivakumar_raman Please check BR 'sc_req_item comment events' on 'Requested Item' table in your instance where you will find this infomessage.  

[sivakumar_raman]

thanks for response, its working. Similarly after approval populating one alert message. How can we fix this alert message.