How to parse double quotes in Jain.stringify

[pavan patil]

Hi, I’m facing an issue with a record producer that is configured as a catalog item on the Employee Center portal. The form has a Description field, which is a free-text field.

The problem occurs when we enter text that contains double quotes. For example, if the user enters something like "test" in the Description field and submits the form, the request fails, and the incident is not created in the target instance.

This setup is part of our e-bonding integration between two ServiceNow instances. Normally, when a request is submitted through the record producer in the source instance, it creates an incident in the target instance. However, the integration only fails when the Description field contains double quotes.

When the Description does not include double quotes, the incident is created successfully in the other instance.

Could you please help me with this issue?

we are using the code in our script include :

JSON.stringify.replace(/“/g, ' ');

[Ankur Bawiskar]

@pavan patil 

you can use setStringParameterNoEscape() method and it will allow sending double quotes and the integration will work fine

RESTMessageV2 - setStringParameterNoEscape(String name, String value) 

another way if you are using variable substitution below

Outbound REST message fails due to incorrect escaping in variable substitutions 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[pavan patil]

Hi @Ankur Bawiskar ,

I am using setstringparamternoescape on the rest message v2

[Ankur Bawiskar]

@pavan patil 

So if it didn't work then did you try this?

Outbound REST message fails due to incorrect escaping in variable substitutions 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[pavan patil]

Hi @Ankur Bawiskar ,

Please find my below, if we enter the text called "test" on the description field it is not allowing to create a incident on the other instance. Could you pls let me know if any changes to be done, in order to accept the double quotes

Task 1 :

createIncident: function(grIncident) {

var result;

// Formatting journal fields

var workNotes = grIncident.work_notes.getJournalEntry(-1);

var comments = grIncident.comments.getJournalEntry(-1);

var testComments = ""; 

if(workNotes != ""){

testComments = workNotes.replace(/"/g, ''); 

}

if(comments != ""){

testComments+= comments.replace(/"/g, ''); 

}

if(testComments != ""){ 

testComments = JSON.stringify(testComments).replace(/"/g, ''); 

}

// Formatting description

var description = grIncident.getValue("description") || "";

if(description != ""){

description = JSON.stringify(description).replace(/"/g, ''); 

}

if(this.DEBUG){

gs.info("SNIntegrationUtils - createIncident - WORK NOTES:\n" + workNotes); 

gs.info("SNIntegrationUtils - createIncident - COMMENTS:\n" + comments); 

gs.info("SNIntegrationUtils - createIncident - testComments:\n" + testComments); 

}

try { 

var r = new sn_ws.RESTMessageV2('Demo ServiceNow', 'ManageIncident'); 

// Static values

r.setStringParameterNoEscape('task', "-1");

r.setStringParameterNoEscape('correlation_display', "Test");

r.setStringParameterNoEscape('cmdb_ci', "Test 1");

r.setStringParameterNoEscape('category', "Test 2");

r.setStringParameterNoEscape('subcategory', "Test 3");

r.setStringParameterNoEscape('channel', "Test 4");

// Dynamic values

r.setStringParameterNoEscape('notes', testComments); 

r.setStringParameterNoEscape('description', description);

r.setStringParameterNoEscape('short_description', grIncident.getValue("short_description"));

r.setStringParameterNoEscape('correlation_id', grIncident.getUniqueValue());

// Processing the request

var response = r.execute();

var responseBody = response.getBody();

var httpStatus = response.getStatusCode();

if(this.DEBUG){

gs.info("SNIntegrationUtils - createIncident - requestBody: \n\n" + r.getRequestBody()); 

gs.info("SNIntegrationUtils - createIncident - httpStatus: " + httpStatus); 

gs.info("SNIntegrationUtils - createIncident - responseBody: " + responseBody); 

}

result = {

"httpStatus": httpStatus,

"responseBody":responseBody

};

}

catch(ex) {

var message = ex.message;

if(this.DEBUG){gs.info("SNIntegrationUtils - createIncident - message: " + message);} 

result = {

"httpStatus": httpStatus,

"responseBody":null

};

}

return result;

},

[Bhimashankar H]

Hey @pavan patil ,

Try the below code.

createIncident: function(grIncident) {
    var result;

    // Formatting journal fields
    var workNotes = JSON.stringify(grIncident.work_notes.getJournalEntry(-1) || "");
    var comments = JSON.stringify(grIncident.comments.getJournalEntry(-1) || "");
    var testComments = workNotes + comments; 

    // Formatting description
    var description = grIncident.getValue("description") || "";
    description = JSON.stringify(description)

    var shortDescription=grIncident.getValue("short_description")
     shortDescription=JSON.stringify(shortDescription);

    if (this.DEBUG) {
        gs.info("SNIntegrationUtils - createIncident - WORK NOTES:\n" + workNotes); 
        gs.info("SNIntegrationUtils - createIncident - COMMENTS:\n" + comments); 
        gs.info("SNIntegrationUtils - createIncident - testComments:\n" + testComments); 
    }

    try { 
        var r = new sn_ws.RESTMessageV2('Demo ServiceNow', 'ManageIncident'); 

        // Static values
        r.setStringParameterNoEscape('task', "-1");
        r.setStringParameterNoEscape('correlation_display', "Test");
        r.setStringParameterNoEscape('cmdb_ci', "Test 1");
        r.setStringParameterNoEscape('category', "Test 2");
        r.setStringParameterNoEscape('subcategory', "Test 3");
        r.setStringParameterNoEscape('channel', "Test 4");

        // Dynamic values (no double quote replacement needed, just raw strings)
        r.setStringParameterNoEscape('notes', testComments); 
        r.setStringParameterNoEscape('description', description);
        r.setStringParameterNoEscape('short_description', shortDescription);
        r.setStringParameterNoEscape('correlation_id', grIncident.getUniqueValue());

        // Processing the request
        var response = r.execute();
        var responseBody = response.getBody();
        var httpStatus = response.getStatusCode();

        if (this.DEBUG){
            gs.info("SNIntegrationUtils - createIncident - requestBody: \n\n" + r.getRequestBody()); 
            gs.info("SNIntegrationUtils - createIncident - httpStatus: " + httpStatus); 
            gs.info("SNIntegrationUtils - createIncident - responseBody: " + responseBody); 
        }

        result = {
            "httpStatus": httpStatus,
            "responseBody":responseBody
        };
    }
    catch(ex) {
        var message = ex.message;
        if(this.DEBUG){gs.info("SNIntegrationUtils - createIncident - message: " + message);} 

        result = {
            "httpStatus": httpStatus,
            "responseBody":null
        };
    }
    return result;
},

Check once, the logged values after trigger. Let me know the results.

Thanks,
Bhimashankar H

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