- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-12-2022 12:54 AM
Hi All,
We have a requirement. If a user selects an Application from 'app_service' then tags related to that application will populate in a different field. So, if an application has 3 tags, how to populate those 3 tags? If an application has 1 tag, it is populating fine but problem is with more than 1 tag.
Catalog Client Script:
function onChange(control, oldValue, newValue, isLoading) {
if (isLoading || newValue == '') {
return;
}
//Type appropriate comment here, and begin script below
var a = g_form.getValue('app_service');
alert(a);
var ga = new GlideAjax("TagPop");
ga.addParam("sysparm_name", "getTagName");
ga.addParam("sysparm_groupid", a);
ga.getXML(setTagName);
function setTagName(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
g_form.clearValue('subscription_name');
g_form.clearOptions('subscription_name');
alert(answer);
g_form.setValue('subscription_name', answer);
}
}
Script Include:
var TagPop = Class.create();
TagPop.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getTagName: function() {
var efg = '';
var nam = this.getParameter('sysparm_groupid');
//gs.log('h1' + nam);
//var t = nam.getDisplayValue();
//gs.log('h2' + t);
var abc = new GlideRecord('label_entry');
abc.addQuery('title', 'CONTAINS', nam);
//var vendors = [];
abc.query();
if (abc.next()) {
efg = abc.label.getDisplayValue();
//vendors.push(efg.getUniqueValue());
}
return efg;
//return 'sys_idIN'+vendors.toString();
},
type: 'TagPop'
});
Please help!
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-12-2022 02:28 AM
Updated CLient Script code to be used here as below:
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
if (newValue) {
var ga = new GlideAjax('getTags');
ga.addParam('sysparm_name', 'getTagsValue');
ga.addParam('sysparm_val', newValue);
ga.getXML(getTags);
}
function getTags(response) {
var answer = response.responseXML.documentElement.getAttribute("answer");
alert(answer);
var splitAnswer = answer.split(',');
for(var i=0;i<splitAnswer.length;i++){
g_form.setValue('description',g_form.getValue('description') + '\n' + splitAnswer[i]);
}
}
//Type appropriate comment here, and begin script below
}
This will ensure that tags appear in different lines as you said, did not read it initially but have modified it. Let me know for an issue here.
Hope this helps. Please mark the answer as correct/helpful based on impact.
Regards,
Shloke
Regards,
Shloke
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-12-2022 03:21 AM
Hi,
Thanks for confirming that my script worked.
to show them in new line just do this
var TagPop = Class.create();
TagPop.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getTagName: function() {
var vendors = [];
var nam = this.getParameter('sysparm_groupid');
var abc = new GlideRecord('label_entry');
abc.addQuery('title', 'CONTAINS', nam);
abc.query();
while(abc.next()) {
vendors.push(abc.label.getDisplayValue());
}
return vendors.join('\n');
},
type: 'TagPop'
});
Did you mistakenly marked other response as correct?
I believe I answered your question and mentioned to use string or multi-line text variable.
There can be only 1 response marked as correct.
Kindly mark the answer correct based on response given quickly and accurately.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-12-2022 01:26 AM
Try:
var TagPop = Class.create();
TagPop.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getTagName: function() {
var efg = [];
var nam = this.getParameter('sysparm_groupid');
var abc = new GlideRecord('label_entry');
abc.addQuery('title', 'CONTAINS', nam);
abc.query();
if (abc.next()) {
efg = push(abc.label.getDisplayValue());
}
return JSON.stringify(efg)
;
},
type: 'TagPop'
});
@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@@
Then on Client side you can use:
...
var answer = response.responseXML.documentElement.getAttribute("answer");
answer = answer.split(',');
EXAMPLE:
*** Script: ["a","b"]
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-12-2022 01:40 AM
Hi Patryk,
I tried this but its not working. Showing error of Javacript error in browser console.
Thanks!

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-12-2022 01:47 AM
var answer = response.responseXML.documentElement.getAttribute("answer");
answer = answer.split(',');
there was space before dot.
try now

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎01-12-2022 01:43 AM
Can you send me an error?