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How to pass Impact and Urgency variable values from service Portal to RITM form?

Raghav22
Tera Contributor

‎03-10-2022 05:45 AM

I have crated 2 variables in service portal form as you can see in the below screen shot. When I select values of Business Impact and Business Urgency then on submit click I have to pass these value to RITM form and in RITM form there are 2 fields Impact and Urgency, those 2 values of service portal should mapped with these 2 RITM values (impact and urgency) and after mapping it should be auto populate in Priority field.

Also, I have created catalog client script on onsubmit for Business Impact and Business Urgency.

 

1. Service Portal:

find_real_file.png

 

2. RITM form:

find_real_file.png

 

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7 REPLIES 7

Vasantharajan N
Tera Sage
Tera Sage

‎03-10-2022 05:47 AM

Use runscript activity in the catalogue item workflow and update the ritm impact and urgency value


Thanks & Regards,
Vasanth
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Raghav22
Tera Contributor
In response to Vasantharajan N

‎03-10-2022 05:51 AM

Could you please guide me how to do this because i am a fresher one. 

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Vasantharajan N
Tera Sage
Tera Sage
In response to Raghav22

‎03-10-2022 05:55 AM

Could you post the screenshot of your catalogue item workflow if it can be. Please hide/mask the name of the activity when you share it. 


Thanks & Regards,
Vasanth
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Raghav22
Tera Contributor
In response to Vasantharajan N

‎03-10-2022 06:14 AM

I didn't created workflow for this. Only i have created variables, UI policy and catalog client script.

I think this should be achieved by using Priority matrix. 

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