How to pass Impact and Urgency variable values from service Portal to RITM form?
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‎03-10-2022 05:45 AM
I have crated 2 variables in service portal form as you can see in the below screen shot. When I select values of Business Impact and Business Urgency then on submit click I have to pass these value to RITM form and in RITM form there are 2 fields Impact and Urgency, those 2 values of service portal should mapped with these 2 RITM values (impact and urgency) and after mapping it should be auto populate in Priority field.
Also, I have created catalog client script on onsubmit for Business Impact and Business Urgency.
1. Service Portal:
2. RITM form:
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Service Catalog
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‎03-10-2022 05:47 AM
Use runscript activity in the catalogue item workflow and update the ritm impact and urgency value
Thanks & Regards,
Vasanth
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‎03-10-2022 05:51 AM
Could you please guide me how to do this because i am a fresher one.
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‎03-10-2022 05:55 AM
Could you post the screenshot of your catalogue item workflow if it can be. Please hide/mask the name of the activity when you share it.
Thanks & Regards,
Vasanth
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‎03-10-2022 06:14 AM
I didn't created workflow for this. Only i have created variables, UI policy and catalog client script.
I think this should be achieved by using Priority matrix.