How to pass Impact and Urgency variable values from service Portal to RITM form?
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‎03-10-2022 05:45 AM
I have crated 2 variables in service portal form as you can see in the below screen shot. When I select values of Business Impact and Business Urgency then on submit click I have to pass these value to RITM form and in RITM form there are 2 fields Impact and Urgency, those 2 values of service portal should mapped with these 2 RITM values (impact and urgency) and after mapping it should be auto populate in Priority field.
Also, I have created catalog client script on onsubmit for Business Impact and Business Urgency.
1. Service Portal:
2. RITM form:
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Service Catalog
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‎03-10-2022 06:22 AM
Nothing to do with Priority matrix as your ask i understood is to set Impact and Urgency on RITM record from the user selected value for the variable. Please correct me if my understanding is wrong.
Thanks & Regards,
Vasanth
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‎03-10-2022 06:31 AM
Yes, your understanding is correct. Just to add more in detail
1. on click of submit button(which is present on my form) of service portal these 2 values should be mapped on RITM field of impact and urgency,
2. based upon impact and urgency values, priority should be auto populate .
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‎02-11-2024 09:01 PM
can you help me with the script to be update in the workflow.