G'Day ServiceNow gurus,
We just migrated to Fuji and we are starting to play with the knowledge base databases in our development instance.
We have a knowledge template called "Systems new article" which basically fills the text underneath of the "Short description" with an HTML text. Now when I click "Create content" then I have to apply the template to get this default text as shown below
How can I make this template the default so I do not have to apply it ?
If I go to the general defaults then I can not place an HTML default in text
I appreciate any advice.
Kind regards
Carlos
Two points:
- you can create a default template that is automatically applied when someone manually creates a new record on any table. You do this by saving the template with the same name as the physical table name, in your case "kb_knowledge". See Section 6 in this Wiki article - Creating a Template - ServiceNow Wiki.
- for your default HTML text, you cannot enter rich text in the text field so you need to enter the actual HTML markup text
Doing that will result in your Text field looking like this when you create a new record:
Two points:
- you can create a default template that is automatically applied when someone manually creates a new record on any table. You do this by saving the template with the same name as the physical table name, in your case "kb_knowledge". See Section 6 in this Wiki article - Creating a Template - ServiceNow Wiki.
- for your default HTML text, you cannot enter rich text in the text field so you need to enter the actual HTML markup text
Doing that will result in your Text field looking like this when you create a new record:
