How to populate the comments and resolution notes update in a separate journal field

[Sim1]

Hi,

Based on my requirement to populate the resolution note in additional comment field I have created a Business rule (Before, insert/update). So whenever user update both the Resolution note and Additional comment the updates are getting merged and populated under Additional comment field. Below is the example.,

But I want to segregate these updates when user updates both resolution note and additional comment at same time. 

Below is the expectation.,

Thanks in Advance!

[Namrata Ghorpad]

Hi @Sim1 ,

Using Activity formatter you can add the Resolution notes in additional comments. Click on the filter icon that is visible near to Additional comments and then check the Resolution notes checkbox.

Please check the below image.

Please refer the below link.

https://www.servicenow.com/community/developer-forum/copy-resolution-notes-to-additional-comments/m-... 

If my answer resolves your issue then please mark it as correct and helpful.

Regards,

Namrata 

[Sim1]

Hi @Namrata Ghorpad ,

Thanks for your response, The above solution is to bring in the resolution notes field changes updates in activity section.

My requirement is to show the resolution notes on employee center in ticket summary section. As Additional comments and work notes updates are visible on portal i am trying to map the resolution notes to additional comments with the help of BR. But while on incident form when user updates the resolution notes and comments at same time both updates are getting merged into single additional comment field.