How to prevent multiple change tasks creation when creating a normal change record

[Abhishek Singh4]

When I am creating a normal change request,multiple change tasks are getting created which is not supposed to create.I have gone through the workflow but it is all well there.The real problem is this issue is only for a particular configuration item or assignment group,because for other new request it's working fine.I have attached the screenshot of that change request as well as that of automatically created catalog tasks.Please provide me the solution for this issue.

[Dan O Connor]

There is an OOB workflow called Change Request - Normal change tasks. This workflow creates two tasks at certain phases of a change.

Can you check to see if any additional tasks have been added into this workflow? 

[Abhishek Singh4]

Yes,two are fine.But here it is creating 8 tasks and there is a msg at the top of the form that scheduling conflict detected.Maybe that is causing the issse.Please check the screenshot.

[Dan O Connor]

Nah scheduling conflict just lets you know there is a conflict, it won't generate tasks. It looks like your change is getting put through a loop of some kind. your screenshots show duplicate tasks. So I'd imagine someone has changed something somewhere. 

Start of with that workflow I mentioned. Open it in editor and see if any changes have been made (you'll see in update by) and if it only has two tasks. 

You can also use the debugging/monitoring tools in the system to identify specifically where the Tasks are being generated from. But I'd guess it's getting into a loop somwhere.