How to provide a name on requests in Service Portal

Cassandra Cuppl
Mega Expert

I am in need of a way to allow our users to provide a name for their cart when they are checking out. Currently when the 'My Requests' list is viewed it is impossible to determine the details of the request by looking at the list alone. Each item needs to be clicked to determine what the exact request is.

We have several customers that place requests for event setups and having a list just show "LV Event Setup' is not useful. I would like to allow them to provide a name for the request so that the list then shows something like "Mandalay Bay Event 3/23".

Current list shows:

find_real_file.png

 

I would like it to show something like the below, where the values in the box were provided by the user when the request was submitted.

find_real_file.png

8 REPLIES 8

Heya!

Sorry I completely overlooked you were using the "My Requests" widget. Yes the widget does indeed check if the record is a request, if so find the first RITM catalog item display value.

You can change the script of the My Requests widget to not do this. Navigate to the My Request Filters table [request_filter] and set the Request entry to have a primary display field of short_description.

find_real_file.png

You'd then need to edit the following. It'll depend on what you want to happen if the user doesn't set the short_description of the request during the two step process, do you want the default behaviour to look at an item within the request or be blank?

find_real_file.png

Hi 

Any Idea how to make the mandatory as order confirmation Page details like ReqFor,Delivery Address. I tried with  

<label for="requested-for" ng-required="true" ng-mandatory="true" ng-class="{'m-l': c.isNative}">${Requested For}
</label>

but no use

Hi,

Samething i did but am unable to mapping that filed from order guide and cart. can you please suggest me how we can achieve it.

Billu
Tera Contributor

Hi,

Samething i did but am unable to mapping that filed from order guide and cart. can you please suggest me how we can achieve it.