How to raise a Routine change using Standard change templates

[srikanthvk]

Hi,

I have been trying to create a Routine change using standard change templates but was unsuccessful in doing so. I have looked at the StdChangeProcessor but couldnt find a way to tweak that.

I have also modified the standard change properties and have excluded the field Type from the from restricted change request values and have added the Type as Routine in my template. Unfortunately even this didn't work.

Can someone help me over here.

Thanks,

Srikanth Varma

[Aditya Mallik]

Srikanth,

When Standard Change feature was introduced, the "Routine" type of change was renamed as "Standard" change in the system. So you will no longer be able to create "Routine" changes, instead you can create "Standard" changes.

Any specific reason why you want to create "Routine" type of changes only, and not use "Standard" change as the type?

Regards,

Aditya.

[srikanthvk · Accepted solution]

Found the answer to this, need to make changes to StdChangeUtils script include.

Override the default change type to 'Routine'.

[taddparris]

Srikanth,

Wondering if you could assist me with a similar issue, just trying to understand how to edit the ScriptInclude.   Do I copy everything from the "StdChangeUtilsSNC" and then change the type, or do I only copy over portions of the script?

Our existing value was "Standard" and the new ServiceNow value is "standard"..   Will this still work?

[tee3]

Hi Tadd,

I have the same question. Do I copy everything from the "StdChangeUtilsSNC" and then change the type, or do I only copy over portions of the script?

Thanks.