How to remove a specific role of user, roles are inherited from the group that user is assigned.

[rkreddy]

Hi All,

I am trying to ITIL role from user who hasn't been logged in for 30days. But the thing here is user has got this role inherited from the ITIL group. So I need to remove only role, but not want to remove him from group. Is it possible?

Thanks

[Willem · Accepted solution]

You could instead of delete the record update the record:

So instead of 2.2 below delete the group member record update the record where you change the group on that record.

Other option is delete the old one as in the Flow. And add a new one:

(add the user to below action and change the group to your inactive-itil group)

[rkreddy]

Hi,

So it is better to have two different flows, which will trigger at same time. One for deletion from the group and other for adding into inactive group.

[Willem]

You could split it up into 2. However I think having 1 flow makes it more manageable. As both actions are required for this 1 goal.

Try building it into the one flow first and if after that you think splitting it up suites your needs better, you can always do that.

[rkreddy]

Thank you @Willem