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List collector behaves differently in the portal

Hi there, In native view of ServiceNow, there is an option to see the details of the records that are populated in the list collector.  But in portal there is no option to see the details on the records by clicking it. Is there any option to get th...

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Raja6 by Tera Expert
  • 585 Views
  • 2 replies
  • 0 helpfuls

Problem Management Automation

Hello, We currently have a process where if a P1 incident ticket is closed, it creates a problem ticket. While all P1's are not major incidents, there a lot of cases where these such tickets are not problems or need to be tracked through one. Ex. A u...

Imran Shad by Mega Expert
  • 836 Views
  • 2 replies
  • 0 helpfuls

Flow Designer: create action when record is updated

Dear Community, First let me describe the User Story: When a ticket has been created from an email, a set of notifications must be sent when the field "affected user" is changed (sys_user Table). Situation: I created a flow which create a ticket from...

How to Add "Time Worked" Field In Record for Other Applications

Hi Team,               I would like to ask if there is any option to add "Time Worked" which is an OOB field in "Task" Table to another table of another application.  I want to add this field to one of the custom applications but not getting the type...

RACHIT12 by Kilo Contributor
  • 447 Views
  • 1 replies
  • 0 helpfuls

Resolved! Service Catalog category not showing on the service portal

Hi Team, I am having an issue related to the service portal. In my service portal I am not able to see the "service catalog" category instead the "standard changes" category is visible and I don't need it. Because of this the catalogs under the  "ser...

Community Alums by Community Alums  
  • 1290 Views
  • 5 replies
  • 1 helpfuls

Create an excel with two columns

Hello, I have created a Record producer to generate an excell. Currently the excell is created without problem but I have all the data in the same column and I would like it to be created in two separate columns. The code used to create the excell is...

Resolved! Using For each loop in flow designer

In a particular flow in flow designer, there are cases where there is more than one child record, for example I have tested with record X which has 5 network cards. I think we have to add in the flow something like For Each loop before the send actio...

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Resolved! UI action for list and form

Hello,   I have an UI action that is applied on both list and form. The button contains a script include and I have some calculations in it. What I want to do is to redirect to current form when the UI action is clicked from form and of course, redir...

Resolved! how to check email.subject contains a partiular string in servicenow

Hi,   I have a issue when I am trying to find a particular string in email.subject so I have used following in the inbound email action but none of them worked.   if(email.subject.toLowerCase().indexOf("INC") > -1) { current.u_escalation_type='Inci...

SSA1 by Giga Expert
  • 1591 Views
  • 2 replies
  • 3 helpfuls

Resolved! autopopulate field values (of user) using glideAjax

Hello, I am using below client script to auto populate field values ('manager' and 'lastname'), when user in 'requested_for' field changes function onChange(control, oldValue, newValue, isLoading, isTemplate) {   if (isLoading || newValue === '') {  ...