We've updated the ServiceNow Community Code of Conduct, adding guidelines around AI usage, professionalism, and content violations. Read more

ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

Promote to Major Incident 'Promote' button is not working

Hello, I have an issue that I am not sure where to start. When the Incident is proposed as a Major Incident, it shows up under 'Candidates'. Then, when I try to promote it to Major Incident from the candidate record or just from the Incident record v...

IB98 by Tera Sage
  • 1656 Views
  • 2 replies
  • 0 helpfuls

Scheduled job email reminder 30/60/90

Hi Experts, I need to send a email reminder and create comments on a record if the user hasnt updated it after 30 days and 60 days. How can create a comment on the record with out updating the record - I've tried gr.autoSysFields(false); but this fir...

Resolved! Get dateTime in seconds

if I want the datetime in seconds it is correct to do so: reqBodyPerson.dateOfBirth = new GlideDateTime(current.u_start_date_contract).getNumericValue();  

Scheduled job for multiple tasks or tickets

Hi Everyone, I’m just about to schedule hundreds of recurring monthly maintenance jobs, where I would like to have the dozens of tickets for each location set as tasks under each region. ie. One region has many locations that need maintenance each mo...

dave_greg by Tera Contributor
  • 1667 Views
  • 4 replies
  • 1 helpfuls

Reopen Incident button missing

Hello - Any idea where reopen incident button should appear when you open resolved incidents? on portal or fulfiller side? Because i do not see it on resolved incident.

snuser10 by Kilo Expert
  • 2258 Views
  • 4 replies
  • 0 helpfuls

Hi All how to display popup message in catalog item hostname(one of the variable in catalog) contains less than 12 characters .popup message should display host name should contain atleast 12 characters

how to display popup message in catalog item hostname(one of the variable in catalog) if host name contains less than 12 characters  popup message should display host name should contain atleast 12 characters @asifnoor 

Himabindu by Giga Contributor
  • 1728 Views
  • 2 replies
  • 0 helpfuls

Resolved! Active groups with no members and Roles

I wanted to filter out the active groups with no members and roles. I navigated to sys_user_group and when i tried out the filters, i could get the active groups with no members. But i cant filter out the groups with no roles. I tried the filter 'Gro...

ashikcsures by Tera Contributor
  • 3438 Views
  • 8 replies
  • 5 helpfuls