I followed this document to add a new change type. However it does not go over how to update the ChangeRequest script include so you can create a change request of this new type thought a UI Action. How do I go updating the script include?
HI we have issue with timeline. It is not working as expected. Can someone check the screenshot and sugegst why it is not showing anyvalue. (That specific problem task record is having 3 SLAs, but it is showing nothing) Thanks, Anusha
New to SNOW. In the process of adding our Network Gear (Layer 3 switches, routers, firewall appliances) to the CMDB and seems to be no end of choices of the CI Classes these items can be added to. While adding Fortigate firewall appliances I noticed ...
when we select category has inquiry then remove choice 1-high from impact and urgency fields, if we change category from inquiry to other then choice 1-high should display from impact and urgency fields...
Hi All, In the "Subscription Overview" dashboard, i can see the count of "IT Service Management Standard - Unrestricted User" is 1000. I checked that, this is the count of active users in "sys_user" table. I want to know the bifurcation of "fulfille...
Hi SNow experts,Is there a way to add a pop-up message or a modal window when i clic the submit button?Note: It's a widget. Thanks in forwards,Leo
How to make "details" as mandatory when Helpful is selected as "NO" in knowledge article Steps to reproduce. 1. Navigate to https://dev*****.service-now.com/kb 2. Open any of the article 3. Click on Helpful as "NO". Popup appear 4. How to make "Det...
Hi Everyone, I am Developing Notification Now. I need to get the filed value(u_platform_type) from custom table (u_platform) though the mail script. Can you help me on mail script.. Thank you.
In continuation to this question https://community.servicenow.com/community?id=community_question&sys_id=7e3e79861be2cd50d018c8ca234bcb9c I am getting output as "INC0000001RITM0010001" but I am excepting output as..{table format} Number INC00000...
Hi Team, In a schedule job I had an event, and in the event through array I am passing two numbers... so how can I get those numbers in notifcations. while(gr.next()) { arr.push(gr.number); } gs.eventQueue('trigger.an.event', gr, arr); Now arr contai...
I have a client requirement to add a URL field type in catalog variables. This URL field has link to Knowledge Articles ( it changes when other field 'Job role' changes). There is an onChange Script that works to pull up the KA link( currently saved ...
Hi Community, I'm running into an issue with filtering approvals in the approval widget, or from a report on the approval table. When I try to hide a specific catalog item, change requests are also getting filtered out. Report Filter: "Approval fo...
We have a ton of knowledge articles submitted over a year when there was no Knowledge Manager processing submissions What is the best way to retire, or make them inactive/closed out if they were never Published but are not valid now? Do we have to Pu...
What specific role or acl is necessary to visualize this button/link?
Hi All , i want to delete the OOB field called "manager" , but unable to delete that. Please suggest if you have any inputs. Thank you, Shabbir
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