Hello, I have an issue that I am not sure where to start. When the Incident is proposed as a Major Incident, it shows up under 'Candidates'. Then, when I try to promote it to Major Incident from the candidate record or just from the Incident record v...
Hi Experts, I need to send a email reminder and create comments on a record if the user hasnt updated it after 30 days and 60 days. How can create a comment on the record with out updating the record - I've tried gr.autoSysFields(false); but this fir...
Hi, I need some help with one of my requirement. When the change request is moved form new to assess state, OOB there are approvals getting triggered using the change approval policies , After that those approvals are done then I have to send approva...
Service Operation Workspace provides a single pane for both Service Agents and Service Operators , enabling a seamless flow of incidents , problems , changes to predict and resolve service degradation. With this context , I am trying to figure out ...
function onClick() { var gr = new GlideRecord('incident'); gr.addQuery('sys_id',current.sys_id); gr.query(); while(gr.next()) { gr.u_disability_report='true'; gr.update(); } action.setRedirectURL(current); ...
if I want the datetime in seconds it is correct to do so: reqBodyPerson.dateOfBirth = new GlideDateTime(current.u_start_date_contract).getNumericValue();
Hi Everyone, I’m just about to schedule hundreds of recurring monthly maintenance jobs, where I would like to have the dozens of tickets for each location set as tasks under each region. ie. One region has many locations that need maintenance each mo...
Hi, I have created a Scripted REST API to insert data from 3rd party to ServiceNow Vendor Contact table. I got another requirement to check for the "first name", "last name" and "email" which should not be empty. If these fields are empty then that r...
Please let me know is there is any way to find the respective variable used in all the script including run script.
Hello - Any idea where reopen incident button should appear when you open resolved incidents? on portal or fulfiller side? Because i do not see it on resolved incident.
how to display popup message in catalog item hostname(one of the variable in catalog) if host name contains less than 12 characters popup message should display host name should contain atleast 12 characters @asifnoor
I want to remove the instruction (*indicates required) from the service portal when opening catalog item in portal, Please check the screenshot.
Hi All, Actually i have a requirement that we have two fields caller and logged user, So whenever i request a incident on behalf of someone i need to sent email to caller? 1.And here two conditions are there like if caller and logged user same then w...
I wanted to filter out the active groups with no members and roles. I navigated to sys_user_group and when i tried out the filters, i could get the active groups with no members. But i cant filter out the groups with no roles. I tried the filter 'Gro...
Hi All, I am facing issue where Background script having setWorkflow(false) isn't updating the worknotes of the incident. Below is the script, var inc = new GlideRecord('incident'); if(inc.get('problem_id', <sys_id of the problem which is related wi...
