How to remove (*Indicates required ) from the portal.

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Tera Expert

I want to remove the instruction (*indicates required) from the service portal when opening catalog item in portal, Please check the screenshot.

 

find_real_file.png

8 REPLIES 8

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

I think that is showing starting from Rome version and is a feature and not an issue

I am in Quebec and it is not shown to me

find_real_file.png

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

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Tera Expert

Thanks Ankur,

 

Is there a way to remove that if its possible please let me know .

Hi,

It is a feature to inform user which fields are mandatory.

you can inform your customer that it's a Rome feature and don't remove it

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

ersureshbe
Giga Sage
Giga Sage
Hi, As mentioned it's a feature. If you don't want this info then you should make the field as non-mandate. This functionality is applicable in portal globally when you defined the field as mandate. Don't think to remove this indicates user to understand which field missed and should enter the value. Please mark as correct answer/ helpful if it helped Regards, Suresh.
Regards,
Suresh.