How to remove prefix for number variables for existing records in Incident table

Shawn33
Tera Expert

How to remove prefix for number variables for existing records in Incident table,
Example: usually number like INC0010043, but my requirement is to remove prefix "INC" for existing records and number should be like 0010043.  

1 ACCEPTED SOLUTION

I would inform customer that this requirement should not be taken as it disturbs the OOB number maintenance + prefix logic on incident table

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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9 REPLIES 9

Ankur Bawiskar
Tera Patron

Hi,

why to remove prefix?

where you wish to store only the number? in some other field?

what's your business requirement?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

it is client requirement actually,
need to remove prefix INC for existing number fields incident records 

Hi,

remove prefix from number field and replace with only number?

I don't think it's a valid business requirement.

The prefix helps to identify the numbering system for table.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Yes

I would inform customer that this requirement should not be taken as it disturbs the OOB number maintenance + prefix logic on incident table

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader