How to remove prefix for number variables for existing records in Incident table

Shawn33
Tera Expert

How to remove prefix for number variables for existing records in Incident table,
Example: usually number like INC0010043, but my requirement is to remove prefix "INC" for existing records and number should be like 0010043.  

1 ACCEPTED SOLUTION

I would inform customer that this requirement should not be taken as it disturbs the OOB number maintenance + prefix logic on incident table

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

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9 REPLIES 9

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

why to remove prefix?

where you wish to store only the number? in some other field?

what's your business requirement?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

it is client requirement actually,
need to remove prefix INC for existing number fields incident records 

Hi,

remove prefix from number field and replace with only number?

I don't think it's a valid business requirement.

The prefix helps to identify the numbering system for table.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Yes

I would inform customer that this requirement should not be taken as it disturbs the OOB number maintenance + prefix logic on incident table

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader