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03-15-2022 11:07 PM
How to remove prefix for number variables for existing records in Incident table,
Example: usually number like INC0010043, but my requirement is to remove prefix "INC" for existing records and number should be like 0010043.
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03-16-2022 12:00 AM
I would inform customer that this requirement should not be taken as it disturbs the OOB number maintenance + prefix logic on incident table
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-15-2022 11:14 PM
Hi,
why to remove prefix?
where you wish to store only the number? in some other field?
what's your business requirement?
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-15-2022 11:19 PM
it is client requirement actually,
need to remove prefix INC for existing number fields incident records
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03-15-2022 11:37 PM
Hi,
remove prefix from number field and replace with only number?
I don't think it's a valid business requirement.
The prefix helps to identify the numbering system for table.
Regards
Ankur
Ankur
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03-15-2022 11:40 PM
Yes
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03-16-2022 12:00 AM
I would inform customer that this requirement should not be taken as it disturbs the OOB number maintenance + prefix logic on incident table
If my response helped please mark it correct and close the thread so that it benefits future readers.
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader