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How to remove "Percentage of people found this helpful" that appears below the articles.

Kvb Kiran
Tera Expert

Is there any way to remove the percentage calculation to the right of this widget?
I have enable the entire helpful Yes/No by using a property "glide.knowman.show_yn_rating". 
I still do want the Yes/No buttons but i only want the calculation text to be removed. I see that is a out of the box widget and cannot be edited. Rather cloned and make changes to it. 

2 ACCEPTED SOLUTIONS

Renat Akhmedov
Kilo Sage

Hi @Kvb Kiran, yes, it's possible. Please check the widget itself and change it in the widget. You can use the following CSS style, 

.kb-feedback .helpful-percentage {
display: none !important;
}

Just please check the exact class name via the developer tools, 

Best regards,
Renat Akhmedov

View solution in original post

Kvb Kiran
Tera Expert

I found a checkbox in the widget instance options. When unchecked, the percentage calculation has been removed. I missed to look at the widget instance options. I kept checking the possibilities of the widget, when the real option lies in the widget instance where you load the widget into the portal page. You can click "edit" on the widget once you added into the page.

View solution in original post

8 REPLIES 8

Renat Akhmedov
Kilo Sage

Hi @Kvb Kiran, yes, it's possible. Please check the widget itself and change it in the widget. You can use the following CSS style, 

.kb-feedback .helpful-percentage {
display: none !important;
}

Just please check the exact class name via the developer tools, 

Best regards,
Renat Akhmedov

I was trying to do it in my organization instance and seems like it is a out of the box widget and cannot be editable. Rather it has to be cloned and edited. 
Thanks for your quick response. 

Ankur Bawiskar
Tera Patron
Tera Patron

@Kvb Kiran 

yes that's correct. it's OOTB widget

you can try to use CSS approach shared by @Renat Akhmedov 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Thank you. However the CSS also is in read only and cannot be edited.