How to remove Request automatically approved for total price <= $1000 from Reqeust

[jituksingh]

Hi All,

whenever new reqeust is submitted the additional comment get udpated with Request automatically approved for total price <= $1000.

I checked the workflow and set value is not set there. How Can I remove this?

[Waleska]

It seems like it's using the OOB workflow called "Service Catalog Request". I would double check the item (if this is being generated off one of your catalog items) to ensure that the right workflow is defined. Otherwise, I would just double check your active workflows. If a copy was made from the OOB "Service Catalog Request" need to ensure you check those too and adjust accordingly.

[bigguyjun]

Thank you for the clue. It resolved my issue. So, 2 places to turn off the automatic approval for price <= $1000; approval rule and workflow.

[jituksingh · Accepted solution]

This is no longer set in Workflow. This is enabled through a approval rule named Catalog Request Default Approval on SC_Request table. Just need to comment out the script.

Navigate to System Policy>Rules>Approval and Catalog Request Default Approval

Comment out the script section.

[HG Divya1]

Hi,

Is it best practice to skip this rule for particular catalog item?

If yes, what is the best way to skip this rule by running for a particular item?

Thanks,

Divya