where to customize ,out of the box TASK SLA's related list which is present on Incident form.

[AmulyaP38427125]

Hi Everyone,

I have a requirement to appear incident task sla's on the out of the box Task SLA's related list .

Where could I find this option to customize this requirement.

Please help me on this .

Thanks,

Amulya P

[Dr Atul G- LNG]

Hi @AmulyaP38427125 

Sorry, just to clarify—do you want the same related list in the Task SLA table, or am I misunderstanding something? Are you asking to show Task SLA on the Incident table?

[AmulyaP38427125]

Hi Atul,

I am very happy for your response , If you could see my screenshot which is attached on the question , I do have a  Task SLAs related list which shows the SLA's that are attached to the incident table and now I want to add Incident task SLAs's  also on the same related list , where could I find the option to edit the out of the box TASK SLAs related list so that I can add Incident task SLAs on the same related list.

Hope this is more clear to you and happy to explain in detail if required .

Thanks,

Amulya P

[Dr Atul G- LNG]

Hi @AmulyaP38427125 

Thanks for the detailed information. If I understood correctly, you want another related list that shows the SLA on the Incident Task. Unfortunately, it's not possible to display the Incident Task SLA on the Incident table.

You can only view the Incident Task SLA within the Incident Task record itself.

To add the related list, please follow these steps from the Incident Task record. (Note: The screenshot is just from the Incident form.)