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06-21-2019 10:47 AM
Hi All,
whenever new reqeust is submitted the additional comment get udpated with Request automatically approved for total price <= $1000.
I checked the workflow and set value is not set there. How Can I remove this?
Solved! Go to Solution.
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06-24-2019 05:00 AM
This is no longer set in Workflow. This is enabled through a approval rule named Catalog Request Default Approval on SC_Request table. Just need to comment out the script.
Navigate to System Policy>Rules>Approval and Catalog Request Default Approval
Comment out the script section.

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06-21-2019 10:56 AM
It seems like it's using the OOB workflow called "Service Catalog Request". I would double check the item (if this is being generated off one of your catalog items) to ensure that the right workflow is defined. Otherwise, I would just double check your active workflows. If a copy was made from the OOB "Service Catalog Request" need to ensure you check those too and adjust accordingly.
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03-01-2024 07:08 AM
Thank you for the clue. It resolved my issue. So, 2 places to turn off the automatic approval for price <= $1000; approval rule and workflow.
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06-24-2019 05:00 AM
This is no longer set in Workflow. This is enabled through a approval rule named Catalog Request Default Approval on SC_Request table. Just need to comment out the script.
Navigate to System Policy>Rules>Approval and Catalog Request Default Approval
Comment out the script section.
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08-04-2021 07:34 AM
Hi,
Is it best practice to skip this rule for particular catalog item?
If yes, what is the best way to skip this rule by running for a particular item?
Thanks,
Divya