How to remove Request automatically approved for total price <= $1000 from Reqeust

jituksingh
Kilo Guru

Hi All,

 

whenever new reqeust is submitted the additional comment get udpated with Request automatically approved for total price <= $1000.

I checked the workflow and set value is not set there. How Can I remove this?

 

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1 ACCEPTED SOLUTION

jituksingh
Kilo Guru

This is no longer set in Workflow. This is enabled through a approval rule named Catalog Request Default Approval on SC_Request table. Just need to comment out the script.

Navigate to System Policy>Rules>Approval and Catalog Request Default Approval

Comment out the script section.

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10 REPLIES 10

Waleska
Kilo Guru

It seems like it's using the OOB workflow called "Service Catalog Request". I would double check the item (if this is being generated off one of your catalog items) to ensure that the right workflow is defined. Otherwise, I would just double check your active workflows. If a copy was made from the OOB "Service Catalog Request" need to ensure you check those too and adjust accordingly.

Thank you for the clue. It resolved my issue. So, 2 places to turn off the automatic approval for price <= $1000; approval rule and workflow.

jituksingh
Kilo Guru

This is no longer set in Workflow. This is enabled through a approval rule named Catalog Request Default Approval on SC_Request table. Just need to comment out the script.

Navigate to System Policy>Rules>Approval and Catalog Request Default Approval

Comment out the script section.

find_real_file.png

 

Hi,

 

Is it best practice to skip this rule for particular catalog item?

If yes, what is the best way to skip this rule by running for a particular item?

 

Thanks,

Divya