How to remove Request automatically approved for total price <= $1000 from Reqeust

[jituksingh]

Hi All,

whenever new reqeust is submitted the additional comment get udpated with Request automatically approved for total price <= $1000.

I checked the workflow and set value is not set there. How Can I remove this?

[BiancaK]

I tried this and it does not work. 

Instead what did work was: 

Navigate to Workflow > Workflow editor

Select Published and then search for "Service Catalog Request" 

Go to Workflow actions and select "Checkout" the workflow so you can edit it and click on Set Values Automatic approval 

Remove the Set values > Additional comments "Request automatically approved for total price <= $1000" and click update and set the Workflow to Published. 

Request automatically approved for total price <= $1000 now no longer appears on the portal after a request is submitted. 

[Les1]

anyone know if this is actually documented officially somewhere? i searched docs for Catalog Request Default Approval and couldnt find it.

Update, found it, though not specific to the use case but more generally: 

https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/service-administratio...

 I did not see where this was mentioned in Release notes..

[John K_]

I am *plauged* with this message.  I have created a custom workflow with just 1 step (a notification), I have removed (as in DELETED) the OOB Approval Rule that this was appearing in and I STILL see this message.  

Has anyone else ran into this issue?

[nicholasnal]

Same, I've commented out the script and even changed the words in the script to show something different. Always comes back to saying it was approved for being less > 1000. I don't understand how that is possible unless that text is coming from somewhere else too.

[Maryna K]

Hi everyone, just sharing in case this helps someone.

You can also handle this via the Workflow Activity:

1. Open the wf_activity.list.

2. Locate the workflow activity named "Automatic approval".

3. In the Form Layout, add the Variables field to the table to view the relevant setting.

4. In the Value section, remove the text:
   "Set these values: Additional comments: Request automatically approved for total price <= $1000".

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