How to remove Request automatically approved for total price <= $1000 from Reqeust

[jituksingh]

Hi All,

whenever new reqeust is submitted the additional comment get udpated with Request automatically approved for total price <= $1000.

I checked the workflow and set value is not set there. How Can I remove this?

[Satyam123]

after removing how to save it, it is not showing any option to save.

[Maryna K]

Hi,

This is very strange—I don’t see any options now either. But I’m sure that I somehow managed to update the "Automatic approval" record earlier.

I checked the UI Actions and saw that the Update button has a complex condition. As a workaround, I temporarily changed the condition’s value to true, updated the record, and then reverted the condition back to its original state.

Honestly, I’m still new to ServiceNow, so I’m not sure if this is considered a good practice. If anyone has suggestions or a better approach, I’d really appreciate your input!

[BiancaK]

Here is how I achieved it: 

Navigate to Workflow > Workflow editor

Select Published and then search for "Service Catalog Request" 

Go to Workflow actions and select "Checkout" the workflow so you can edit it and click on Set Values Automatic approval 

Remove the Set values > Additional comments "Request automatically approved for total price <= $1000" and click update and set the Workflow to Published. 

Request automatically approved for total price <= $1000 now no longer appears on the portal after a request is submitted.