How to replace "--None --" with "--Choose --" choice

Vaishnavi35 · ‎06-19-2020

Hi,

we include None option right by checking the check box for drop down,

Can we replace --None -- with --Choose -- ?? If yes. How can we do that??

Thanks,

Vaishnavi

Megha Padale · ‎06-22-2020

Hi,

You can replace --None-- by using "NULL OVERRIDE".

If you will go to sys_choice table , you will notice that there are plenty of "NULL OVERRIDE" value present .

This "NULL_OVERRIDE" is used to change the default display label of the None option for a choice field.

When you choose none as the display value ,You must enter NULL_OVERRIDE as the value, or the new label appears in addition to the -- None -- option.

This is the use of this entry.

Refer these screenshots below:

Right click on the field you want to configure
Navigate to configure dictionary
create new choice with value NULL_OVERRIDE and label --choose--
Here I replace --none-- with --choose-- for impact field

If my answer helped you in any way, mark answer as helpful and correct.

Thanks and regards,

Megha.

View solution in original post

Chander Bhusha1 · ‎06-19-2020

Hi Vaishnavi,

You can change the choice label of the none by using the steps mentions in the servcienow docs :

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/field_administration/t...

Mark helpful and correct if it helps.

Thanks,

CB

Allen Andreas · ‎06-19-2020

Hi,

If this is a platform wide change...

You can go to System UI > Messages and then look for the relevant option and change the "Message" to say something else. Leave key as is, but you can change the message. Be advised, there are a few 'none' type options there, so look carefully.

Please mark reply as Helpful/Correct, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Allen Andreas · ‎06-22-2020

Hi,

I just wanted to check-in on this and see how things were going.

If my reply above helped guide you correctly, please mark as Correct.

Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Vaishnavi35 · ‎06-22-2020

Hi Allen,

Was still analyzing. We are not looking for platform change.

--> But i want to analyze, if i do platform change will it effect the overall performance?? Like is there any code that checks none value as hard coded or Reports etc.,

--> I just want to change on incident form 'Category' field.

So for that, I have added '-- Choose --' as a choice with least sequence, Question as '-- Choose --' and Value as 'NULL'.

But the field is not getting saved. It worked fine in OOB Instance but not getting saved in my Project Instance.

Thanks,

Vaishnavi