How to replace "--None --" with "--Choose --" choice

Vaishnavi35 · ‎06-19-2020

Hi,

we include None option right by checking the check box for drop down,

Can we replace --None -- with --Choose -- ?? If yes. How can we do that??

Thanks,

Vaishnavi

Megha Padale · ‎06-22-2020

Hi,

You can replace --None-- by using "NULL OVERRIDE".

If you will go to sys_choice table , you will notice that there are plenty of "NULL OVERRIDE" value present .

This "NULL_OVERRIDE" is used to change the default display label of the None option for a choice field.

When you choose none as the display value ,You must enter NULL_OVERRIDE as the value, or the new label appears in addition to the -- None -- option.

This is the use of this entry.

Refer these screenshots below:

Right click on the field you want to configure
Navigate to configure dictionary
create new choice with value NULL_OVERRIDE and label --choose--
Here I replace --none-- with --choose-- for impact field

If my answer helped you in any way, mark answer as helpful and correct.

Thanks and regards,

Megha.

View solution in original post

Allen Andreas · ‎06-23-2020

Hi,

If you just want to do it for a specific field, then I would evaluate some of the other responses in your thread for a solution.

As far as a field not getting saved, there could be a "cache" issue. Please try typing cache.do and press enter in your left-hand navigation field within ServiceNow. This will clear the instance cache that may not be showing you that the information is truly saved.

Please mark reply as Helpful/Correct, if applicable. Thanks!

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Vaishnavi35 · ‎06-24-2020

Hi Allen,

Thank you.

if i do platform change will it effect the overall performance?? Like is there any code that checks none value as hard coded or Reports etc.,

If its feasible and will not complex things then i would go with that.

Thanks,

Vaishnavi

Allen Andreas · ‎06-24-2020

Hi,

It will not effect overall performance. It's just a "message" edit. So you're just changing what it says visually, that's all.

Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Ankur Bawiskar · ‎06-19-2020

Hi,

please refer below links for help

https://docs.servicenow.com/bundle/geneva-servicenow-platform/page/administer/field_administration/t...

https://community.servicenow.com/community?id=community_question&sys_id=9efd77b6dbd33380d58ea345ca96...

https://community.servicenow.com/community?id=community_question&sys_id=d13a03a9db5cdbc01dcaf3231f96...

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Vaishnavi35 · ‎06-22-2020

Hi Ankur,

Thanks for the links. It helped. But its not working in my instance.

I just want to change on incident form 'Category' field.

So for that, I have added '-- Choose --' as a choice with least sequence, Question as '-- Choose --' and Value as 'NULL'.

But the field is not getting saved. It worked fine in OOB Instance but not getting saved in my Project Instance.

Thanks,

Vaishnavi