How to report on Problem PTASK Due Date extensions? Advice? What does report criteria look like?
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3 weeks ago
How to report on Problem PTASK Due Date extensions? Advice?
What does report criteria look like?
Fame and fortune to fast and correct solution. (and points)
THX-JJ
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3 weeks ago
Hi @JohnEJasinski ,
Not sure I understood your question. Do you need to report on Problem task due dates? You can do it directly like this:
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
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3 weeks ago
What do you mean by due date extension? You can build a report and add it on the dashboard, or also configure the email notification to be sent to the assignee and assignment group about the approaching due date (similar to how we have it in KM with the ‘Valid To’ date).”
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3 weeks ago
Clarification:
Need count of number of times Due Date has been changed.
Sorry.
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3 weeks ago
Hi @JohnEJasinski ,
Ok, please follow this steps
1)Create a Metric
2)Select table and field
3) This will not retrofit old records however it tracks when due date changes
ex:
4)Create a report on "metric_instance" table where definition is due date updates as below and group by ID, it will show you the list with count
Hope this helps!
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025