How to reset Incident "Default View" for 1 User

[Michael Wellnha]

Hi all,

one of our Users encountered a little problem that I can´t seem to fix.

Since he logged in today his standard view for all Incident Modules is "Incident Manager".

He cannot select "Default View".

Where can I find the problem?

Thanks in advance for every helpful reply.

Regards,

Michael 

[Alberto Consonn]

You have to play a bit in the configuration of UI Views, this is the right place, give a try and you will be able to fix your problem.

[Michael Wellnha]

But aren´t the UI Views for all Users?

I don´t really want to "play around" because the User is only affected on our productive System.

But to be sure I checked the Values of the "Default View". The User has a List for the incident and incident_task tables.

I also checked the values for the "Incident Manager" View. Here he has one List on the incident_task table

Got another hint for me?

Appreciate your help very much 🙂

[Alberto Consonn · Accepted solution]

Tried this in my personal instance, it works fine:

• open the user preference table and search by the name of the preferences with the table name of the list view
• delete the user preference for that specific user

[Michael Wellnha]

Yeah, thats basically what I did.

In this Case the Default View is still "Incident Manager" and "Default View" is not selectable...

[Michael Wellnha]

Got it - the "Incident Manager" Value was set in "incident.view" and also "incident_list.view".

After deleting those Values it is possible again to access the "Default View".

Thank you Alberto!