How to reset Incident "Default View" for 1 User

Michael Wellnha · ‎01-28-2019

Hi all,

one of our Users encountered a little problem that I can´t seem to fix.

Since he logged in today his standard view for all Incident Modules is "Incident Manager".

He cannot select "Default View".

Where can I find the problem?

Thanks in advance for every helpful reply.

Regards,

Michael

Alberto Consonn · ‎01-28-2019

Tried this in my personal instance, it works fine:

open the user preference table and search by the name of the preferences with the table name of the list view
delete the user preference for that specific user

View solution in original post

Alberto Consonn · ‎01-28-2019

Good to know Michael!! You're welcome 🙂

Brian Lancaster · ‎01-28-2019

We had a similar issue. Have the user go to the list layout of open incidents and then click on the burger menu (). See if they have the default view available.

Michael Wellnha · ‎01-28-2019

Hi Brian,

we already tried this.

This specific User cannot see the View "Default View".

Brian Lancaster · ‎01-28-2019

You may want to put in a HI ticket. Ours was a bug where if the user accidentally changed there view in the form layout they could not change it back unless they here in the list layout.

Michael Wellnha · ‎01-28-2019

I tried changing the User Preferences for the "incident.view" and changed that Value from "incident Manager" to system default.

Impersonatet the User -> no change.

It looks like this View is stuck to the User, for that reason I looked into the View Rules only to find no Rule which is applied to the incident table or the specified View.

Someone got another hint for me? 🙂