How to reset Incident "Default View" for 1 User

Michael Wellnha · ‎01-28-2019

Hi all,

one of our Users encountered a little problem that I can´t seem to fix.

Since he logged in today his standard view for all Incident Modules is "Incident Manager".

He cannot select "Default View".

Where can I find the problem?

Thanks in advance for every helpful reply.

Regards,

Michael

Alberto Consonn · ‎01-28-2019

Tried this in my personal instance, it works fine:

open the user preference table and search by the name of the preferences with the table name of the list view
delete the user preference for that specific user

asifnoor · ‎01-28-2019

Hi,

could you clear cache and then ask the user to logout and login once and check.

John H1 · ‎07-29-2022

All of my view are currently set to Default with the exception o RITM.

When my user had this problem I made the same change on my (admin) profile and I cannot change it back to Default either.