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How to reset 'Remember my decision' when exporting to Excel

georgechen
Kilo Guru

Hi folks,

Can anyone please help the confirmation dialog in exporting reports in ServiceNow on the bulk data exporting to Excel.       I have a client who ticked 'Remember my decision' by 'Mail it' so each time it he has to wait for the email.

Is there a way this settings can be reset?

find_real_file.png

any advice would appreciated.

1 ACCEPTED SOLUTION

michalk
Giga Contributor

I had the same problem.



Clearing History didn't help.



U need to go to - User Preferences - export_warn - and delete "email" in Value field.


find_real_file.png



This worked for me.


View solution in original post

12 REPLIES 12

I second you

Same here. It seems weird. Then again, making a UI action or similar for this is pretty easy, but it should already be there OOB.

I agree with you !