How to reset 'Remember my decision' when exporting to Excel

[georgechen]

Hi folks,

Can anyone please help the confirmation dialog in exporting reports in ServiceNow on the bulk data exporting to Excel.       I have a client who ticked 'Remember my decision' by 'Mail it' so each time it he has to wait for the email.

Is there a way this settings can be reset?

any advice would appreciated.

[michalk · Accepted solution]

I had the same problem.

Clearing History didn't help.

U need to go to - User Preferences - export_warn - and delete "email" in Value field.

This worked for me.

[vinothkumar]

Hi George,

If you tick the checkbox and click Mail It, your decision will be saved as a preference in a User Preferences [sys_user_preference] table:

Name: export_warn

Value: email

User: you

If you manually delete this preference, the system will ask you the same question the next time you try to export a large data set and this will help to fix this issue.

[Sherin3]

We don't have the export_warn property in Jakarta. how can this be fixed in Jakarta, kindly assist.

[Deepchand_Yadav]

U need to go to - User Preferences - export_warn - and delete "email" in Value field.

Then You need to close your browser and open again.

This worked for me .

[Ed Shooshanian1]

Can anyone from ServiceNow jump in and provide a solution which can be adjusted by the end-user.  Seems odd to have an end-user setting which requires an admin to correct and deleting a record seems like a really bad design.

Or am I missing an option for an end-user?  But I can't get to user preferences on the menu and I don't see an option in my profile.