How to restrict catalog item for the Role admin

[Servicenow de11]

Hello,

I have a requirement that restrict admins for one catalog item.

In the catalog item i have given 'NOT AVAILABLE FOR' user criteria to admin role but its not working attached screenshot

can anyone help how to achieve this requirement

Thanks in advance

[RaghavSh]

Admin role overrides all user criteria as per system property (glide.sc.entitlement.override).

If you want that that admins dont override the user criteria, change the role of this property from admin to security_admin (but this will be a system wide change).

Please mark the answer correct/helpful accordingly.

[AnubhavRitolia]

Hi @Servicenow de11 

May be there is some User Criteria linked to "Available For" related list which may be matching the admin. Check User criteria on Available For related list.

And also confirm that, as admin, those are not visible on portal. From backend they may be able to access.

[Servicenow de11]

Their is no user criteria 'Avaliable for'

 Yes as admin, those are not visible on portal. From backend they may be able to access.

[AnubhavRitolia]

@Servicenow de11 

Then it is expected. IF you still want to restrict, you have to check ACL for the table and "Admin Override" should be disabled and also other conditions should not met him.

If you are talking about, Maintain Item/Catalog Item, I don't think we should be able to hide it as it is Admin only who will be configuring it so admin will be able to access. 

Using User Criteria, you have already restricted at Portal level.