How to restrict only ITIL user to edit filter condition ?

[akhil reddy2]

How to restrict only ITIL user to edit filter condition ? 

Incident form in Related list under on specific related list where ITIL user can edit the filter but for those filter condition should be Read only for ITIL role then others

[Palak Gupta]

OOB only users with ITIL role can see related list
End users can't see related list
What other roles are trying to edit this filter, if you can specify ?

[Ankur Bawiskar]

Hi,

you will require UI script to hide the filter when somebody clicks the Edit button other than itil

Note: it requires DOM manipulation which is not recommended

here is the solution for this

Hide filters in related list

Regards
ankur

[akhil reddy2]

Hi I don't want ITIL USER to edit this filter it should be read only

can anyone suggest

[Ankur Bawiskar]

Hi,

link with solution I already shared; just enhance it

Sharing the solution again with script

1) create UI script with type Desktop, Global = True

2) script here

Ensure you give correct table name here from where you are clicking the Edit button

Example: I am clicking Edit button from incident form so I gave sysparm_collection=incident and I see problem records when I clicked Edit button i.e. Related list of Problem so I gave sys_target=problem

addLoadEvent(hideFilter);

function hideFilter(){

	if(g_user.hasRoleExactly('itil')){
		var url = document.URL;
		if(url.indexOf('sys_target=problem') > -1 && url.indexOf('sysparm_collection=incident') > -1){
			document.getElementsByClassName('col-sm-offset-2 col-sm-8 m2m_filter_container')[0].style.display='none';
		}
	}
}

Regards
Ankur

[Ankur Bawiskar]

@akhil reddy 

Hope you are doing good.

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If my response helped please close the thread by marking appropriate response as correct so that it benefits future readers.

Regards
Ankur