How to restrict retired CI's on incident form ?

[swapnil15]

If the field(operational status) on cmdb_ci form is retired then than that ci should not be visible on incident forms ci field ? Someone tell me how to do this.

[Ankur Bawiskar]

Hi Swapnil,

please share how you have configured

the below should work as expected

javascript: 'operational_status!=6'

Regards
Ankur

[Chander Bhusha1]

Hi Swapni,

The above solution which i gave to you should as I tested in my PDI and the condition is correct only.

Can you please share the configuration which you did so that we can guide you.

Thanks,

CB

[Ankur Bawiskar · Accepted solution]

Hi Swapnil,

please find screenshot below

I added this and it only shows CI which are not retired

when I apply filter as below

javascript: 'operational_status!=6'

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Ankur Bawiskar]

Let me know if that answered your question.

If so, please mark my response as ✅ correct & 👍 helpful so that others can benefit from similar question in future.

Regards
Ankur

[Gaurav Shirsat]

Hi Swapnil

Please Go to Your Table

in the related List..

Please Mark Correct and Helpful

Thanks and Regards

Gaurav Shirsat