How to restrict retired CI's on incident form ?

swapnil15 · ‎06-11-2020

If the field(operational status) on cmdb_ci form is retired then than that ci should not be visible on incident forms ci field ? Someone tell me how to do this.

Ankur Bawiskar · ‎06-14-2020

Hi Swapnil,

please find screenshot below

I added this and it only shows CI which are not retired

when I apply filter as below

javascript: 'operational_status!=6'

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Ashutosh Munot1 · ‎06-11-2020

Hi,

You have to go to dictionary and add condition in reference qualifier as below:

YOu can use operational status field instead of status.

Thanks,
Ashutosh

manjusha · ‎06-14-2020

Hi,

use reference qualifier on ci field of incident form.

add codition like operation status is not retired.

Thanks,

Manjusha